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Lemuel
Contributor II
July 21, 2024

New App on Android

  • July 21, 2024
  • 13 replies
  • 341 views

My system has been essentially bricked since the new app. I have probably six grand or so in components that are barely usable. I’m unable to run it on my desktop as of a couple of years ago (won’t support Win 7), the new build won’t run on my Ipad (it is too old to support the required iOS) and the app is completely unstable on our Android devices, a pair of Motorola G7s with Android 11.

Attempting to open the app on either Android results in a black screen with Sonos logo that freezes for three to five minutes until the system pops a message that the app has quit responding with selections to cancel or wait. Selecting wait, oddly enough, will get me into the app but it is unstable when it opens. It is marginally responsive to volume adjustments or completely unresponsive.

The updated UI is terrible compared to the last one that functioned. I cannot be the only one having this problem. I’ve whined in here and waited copious amounts of time for tech support and can find no resolution.

At this point it seems that buying new phones and iPads until I can find devices that will run this dog is the only solution. That is unsat.

This is becoming as much as an issue as the S1 S2 conversion was and it is starting to look like it will require a similar amount of money and inconvenience to resolve.

I loved this product so much, if I could find a way  to undo it all I would in a heartbeat.

 

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    13 replies

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    LemuelAuthor
    Contributor II
    July 23, 2024

    Got the latest update. No joy.

    Sequence:

    1. Two to three minute splash screen, black with Sonos logo.
    2. Message that sonos isn’t responding with options to close app or wait.
    3. Either selecting wait or doing nothing will enable app to open after a minute or two.
    4. Finally opens to the new ghastly UI and recognizes system.
    5. I can get it to play. Volume is “sticky”. Changes in volume on the master take several seconds to be recognized.

    This is completely unsatisfactory. I’m willing to attempt Rhonny’s solution and understand what he is saying but on the face of it Occam’s Razor indicates that the application is crap.

    Luke33
    Lyricist II
    July 23, 2024

    Well seems like following the steps from Rhonny for me fixed most of the non-responsiveness issues.

    That shouldn’t be something end users need to do with a system like this one though. I could have never known to do this, and it cost me 2 hours of my life I will never get back because Sonos wants to do funky updates that breaks user experiences and are really not well tested. 

      Rhonny
      Prodigy III
      July 23, 2024

      Well seems like following the steps from Rhonny for me fixed most of the non-responsiveness issues.

      That shouldn’t be something end users need to do with a system like this one though. I could have never known to do this, and it cost me 2 hours of my life I will never get back because Sonos wants to do funky updates that breaks user experiences and are really not well tested. 

       

      Glad it helped! The important thing is it should only need doing once, and is likely needed in many cases because of the succession of updates since 7th May. If a laptop has been on for weeks and goes slow and starts playing up, you reboot it and it works well again. It’s exactly the same with the Sonos speakers. It shouldn’t be necessary but, to others having difficulty, why not try following my suggested actions, given the speakers have been through so many updates in the last couple of months... 

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