New app not working on my ipad

Hi @thatSTEVE, two ideas for you from my own experience:

1. Make sure you’re “signed in” to the Sonos app. The new app REALLY wants you to be signed in, oddly enough for things like your local library.
2. Try disconnecting the Apple Ethernet Dongle and connect to the same Wi-Fi network that all your Sonos devices are on (as an experiment).

Lately when I open the app on iPad, it will stay grayed out for a period of 10 or 15 seconds then it may ask me to sign in or it may not, and the icons will then become active… same thing on the iPhone and lately it’s been working, but there seems to be a lot of delay between the steps of actually playing some music Very odd program. It feels like it’s become over complex for some reason on a coding level 

Oddly, I’m not experiencing that issue, on either of my iPads, or on my iPhone. 

Have you reset your network, by powering off/unplugging all your Sonos devices, then rebooting your network? I’d wait a couple of minutes after rebooting the router before I plugged in the Sonos, and another couple of for them to boot up, before testing. 

I've tried all the above solutions and like many the app works on my iPhone but not on my 7th generation iPad. The app seems to be trying to load and I see things grayed out but I'm unable to access. This is a Sonos problem. Sonos please fix this. Thank you

Same her but have found if you close the app down and then reopen it it will usually be okay.

I have the same issue with the app not working on my iPad.  It looks like it's loading, but just doesnt.  I’ve removed it and reinstalled.  It finds my system, but the next time it doesnt.  This is just another problem with this recent app upgrade that isn't working.  Please investigate this and correct it.  Or hire the right techs who can fix it.  Please, these continual issues with connection are well past annoying.  

Same here and no solution was found. The only way I get round it is to select additional rooms (speakers) on the PC version / Sonos controller and I can then adjust the volumes on my IPad. Not good but there is a slight work around. 

Try sonopad app £4 as workaround