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Sullydks
Sullydks
Renowned Enthusiast I
July 11, 2024
Answered

New App NAS listing

  • July 11, 2024
  • 17 replies
  • 420 views

Hi all. 
Any views on why, everytime I open the App, it takes up to 15 mins for Sonos to list “My Sources” in the App? Actually I’m not sure how long or when it appears but eventually it does.  
 My Sources being my NAS/Library.  
Meantime it is playing FLAC files from the NAS. Ie. The ones previously in the queue.  I cannot add others.   
& can you make “My Sources” the top, main and only option? 

I’m seriously on edge of flipping back to Blusound equiv and selling the Port. After all, it’s only ‘remote balance control’ that’s keeping it in place but I think I’ve had enough of the hassle. June update was supposed to fix this NAS access nonsense. 
 

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    Best answer by press250

    All of that article is about the clients accessing the NAS and not about the NAS.  The NAS settings have been working for Sonos and Blusound for years.  Something in the new App is causing this. 

    That article details an assortment of settings for Synology NAS.

    Sonos added SMBv2 some years back and left SMBv1 working; in other words you could use either. In early May 2024, kinda-sorta simulataneously (within a week), both the new mobile app and the device firmware stopped supporting SMBv1. However (!) we’ve seen users encounter issues if their NAS offers SMBv1 and SMBv2, and in those instances disabling SMBv1 on the NAS fixes the issue.

    17 replies

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    Belly M
    Belly M
    July 11, 2024

    I have reported issues to Sonos with the queue played from local library, load queue, play, stop, resume playing a while later and either the queue position resets, the queue gets wiped or nothing happens. Unfortunately it’s not reliably reproducible.

     

    Check your router as per my earlier post,

      Sullydks
      SullydksAuthor
      Renowned Enthusiast I
      July 11, 2024

      This is a discovery issue, if you know your way around your Router check the  settings to ensure Multicast traffic (mDNS) is allowed.

      I thought I knew my way,  but nothing in Router shows any of these.  BT Hub. 
      advanced settings shows nothing.  Where would these features likely be in Router sections.  
      meantime it’s playing the queue happily. 
       

      ====, Synology NAS. FLAC only.
      Belly M
      Belly M
      July 11, 2024

      Unfortunately you have one of the most abysmal free device ever given away, Last Hub BT sent me never even got out the box. Do have a search here as there have been a few posts, Disabling the 5Ghz SSID has helped some in the past as does turning off Smart setup.

       

      The BT Hub does support multicast but there are no settings I am aware of, the Smart Hub 2 does not support it at all.
       

      Ironically Bluesound also suffers issues with the BT Hub range.

       

      Edit: multicast is used for discovering device that use Samba aka NAS devices.

        Sullydks
        SullydksAuthor
        Renowned Enthusiast I
        July 11, 2024

        Unfortunately you have one of the most abysmal free device ever given away, Last Hub BT sent me never even got out the box. Do have a search here as there have been a few posts, Disabling the 5Ghz SSID has helped some in the past as does turning off Smart setup.

         

        The BT Hub does support multicast but there are no settings I am aware of, the Smart Hub 2 does not support it at all.
         

        Ironically Bluesound also suffers issues with the BT Hub range.

         

        Edit: multicast is used for discovering device that use Samba aka NAS devices.

        My “abysmal” free device has served all my network and broadband requirements for 20+ years.   Many thanks for your input on that. 
        Sonos has been running well via these abysmal routers since the year they (SONOS) arrived in the UK. 
        It seems as if  you are guessing with these answers or do you have a specific reason why these features are now required as a result of the new app when they’ve never been required in the older apps.

         

        Is there a new tech requirements doc from Sonos?

         

        Blusound works fine.  I have it in the rest of the house.   
         

        ====, Synology NAS. FLAC only.
        Belly M
        Belly M
        July 11, 2024

        Sonos changed the way devices are discover back in May, using a different network protocol.

         

        Sorry I am unable to help you with your problems any further.

          Ken_Griffiths
          Ken_Griffiths
          July 11, 2024

          British Telecom Routers have a bit of a checkered history, especially with network multicasting device discovery, it seems…

          In some cases it was recommended to use wired mode to get around various discovery issues, but that’s really problematic nowadays as newer Sonos products and all portable Sonos Speakers do not support that mode. I also see that their BT HomeHub v3 was placed on Sonos’ hardware incompatibility list here:

          https://support.sonos.com/en-us/article/incompatible-network-hardware

            Bumper
            Bumper
            July 11, 2024

            Sonos changed the way devices are discover back in May, using a different network protocol.

             

            Sorry I am unable to help you with your problems any further.

            For most users if what they were using was compatible with SSDP it should be good with mDNS - but there will be edge cases where this isn’t true. 
             

            Likely if OP switched to SonoPhone or the desktop app (both use SSDP/UPNP not mdns) the issues will disappear as the new app is bugGY AF. 

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