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DanielJB
Contributor I
June 10, 2024
Question

New app lost my system

  • June 10, 2024
  • 1 reply
  • 128 views

With the latest App update my system has totally vanished, it doesn't find any speakers when searching. Just before this happened i thought the new app was pretty much unusable anyway. is there a fix ?

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    1 reply

    Corry P
    Corry P
    Sonos Staff
    June 20, 2024

    Hi @DanielJB 

    Welcome to the Sonos Community! And, apologies for the delay.

    Are you still seeing this issue? It may help to force-close the app and re-open it:

    How to force quit an app on iPhone, iPad

    1. Swipe up from the bottom of the device. If your device has a home button, double press that instead.
    2. This will bring up a carousel of all the open windows on your device.
    3. Swipe the app you want to close. It will disappear from the carousel.
    4. Reopen the app.

    On Android, press the button next to your home button that shows open app, then swipe Sonos up and off the screen.

    If this does not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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