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MatthewMarshF1
Trending Lyricist I
May 9, 2024
Answered

new app (iOS) and local music library (NAS)

  • May 9, 2024
  • 113 replies
  • 11300 views

Just to make sure I am correct (because it is hard to believe): the new app does not allow connection to a local music library - only to streaming services. I had the confirmed in a chat with the customer service  people but it seems so whacky that I thought I should check here. 

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    Best answer by Cochonou

    No, actually it allows connecting to a local library, but with a lot of limitations :

    • No set-up of new librairies
    • No indexing of the music librairies
    • No search in the music librairies
    • No full shuffle play of the music libraries
    • No queue control (but it is the same from every source)

    So if you can, it is best not to update. If you have updated, the best workaround until they (eventually) fix all of this is to run a Plex server on your NAS if you can, and add this as a music source in the Sonos app.

    Or use the desktop applications for Windows or Mac.

    113 replies

    Show previous replies
    kimster71
    Lyricist I
    May 24, 2024

    Same issue as everybody else, absolutely appalling!! Sonos wake up and smell the coffee AND SORT IT OUT

      limcungwei
      Enthusiast II
      May 24, 2024

      Patrick Spence suggests that we “adapt to that change”! Why the hell should we!! When I have paid £500 on a quality speaker, I would expect to be able to play my own music through it! The guy is an idiot!!

      Couldnt agree more

        Stardog
        Enthusiast II
        May 24, 2024

        This is yet another result of frat boy capitalism. Greedy CEO's like Spence Focus 100% on their own Pockets instead of the customer base, customer satisfaction or product viability.

         

        They sold products that they knew they were going to make useless as soon as they did this downgraded upgrade to force their customers to for pay streaming services.

         

        Anyone that still believes that they aren't getting Kickbacks because of this disaster is either highly gullible or also profiting. I would not be surprised if Spence and his cronies hired some fake commenters to pump up this downgraded upgrade to help them justify forcing this on their real life customers.

         

        In fact, anyone that truly believes this app is not the disaster that its users know it is is free, and I would say obligated, to buy my Sonos products. If you want to pay top dollar for useless paper weights for me so that you could get some really really awesome gear show up with that money.

         

        That includes the CEO of this frat boy company. Let him do a little adapting and come up with money to pay me back for the worthless sonos products that I wasted good money on. He could tear into some of that streaming music Kickback money he's got pocketed away and adapt to having less of it.

         

         

          Chris_has_an_ARC
          Contributor I
          May 25, 2024

          Big thank you to the people that recommended SonoPhone as an alternative IOS app. My wife was very happy being able to play her music collection (about 2000 CDs worth) from our NAS. She was disgusted when Sonos changed the app to make that either impossible or at least much more difficult. I think SonoPhone will serve our needs very well. 

            lsegalla
            Lyricist III
            May 26, 2024

            In my case the best alternative Is to use a Plex Server instead a NAS with SMB.
            I described the thing better here

            Hope it helps

            Pissed-Off-John
            Lyricist I
            May 26, 2024

            Local Libraries of Music instantly rendered useless by the new app...who’s brilliant idea was this? I am strongly considering a class action lawsuit against Sonos for this abuse of product and services offered and promised when I originally purchased the system and it’s now practically useless for what I inteneded...a loca library of songs, not streaming which is ok, but capabilities are now useless to others like me.  I might as well throw away the system and simply stream my local library with an Apple Ipod and my JBL speaker. Torching your clients is not very smart Sonos, get ready to pay the price...

              JJP
              Contributor I
              May 27, 2024

              Holy cow. These people really don’t want to keep their customers do they. Not being able to play my own music?? Are you kidding me??  Hello BlueSound.

                124marjo124
                Contributor I
                May 28, 2024

                When will the new update be available so that we can use our nas again…?!?

                lsegalla
                Lyricist III
                May 28, 2024

                When will the new update be available so that we can use our nas again…?!?

                When we’re old

                  kgw
                  Contributor II
                  May 31, 2024

                  It is their Platform and Business, but where they went wrong, were deceitful and possibly in violation of consumer fraud laws is the decision not to give reasonable notice of the plan to discontinue  local libraries. I am sure they knew this a year ago and still advertised the products as being able to play local music.  I purchased  a $449 port a few months ago. Had I known that I would not be able to play my library I would have purchased a bluesound product or Roon service.

                  Sonos should have given reasonable notice to its customers and potential customers of this change. 

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