Chromatic Producer I

Answered

New app does not display music library album art

Forum|Forum|2 years ago
May 12, 2024
45 replies
6098 views

Despite downgrading to the 16.1 app on my main Android phone so I have something that works, I am keeping the new app on another Android phone and Android tablet so that I can be aware of updates and hopefully, fixes. I have a large music library on a Synology NAS, with several thousand MP3s with embedded album art.

From the start, the new app has sporadically not shown the music library in my sources. When it does, I can play music, but the album art will not display for the current song, or any songs in the queue view. Even when the music library is not shown in the new app, when I start music from the 16.1 or Windows app, it will show as being played in the new app, but will still not display the album art.

I’ve spent a LOT of time curating my MP3s and embedding 600x600px album art into each, so this is a real deal breaker for me. Is anyone else seeing this in the new app, and is there anything that can be done? The album art displays properly as expected in the 16.1 and Windows apps.

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Best answer by Peter Syd

I have these same two problems. Is there an issue list that the Sonos developers might reply to to give us an idea of target dates for a fix; or at least to acknowledge the problem?

N

niceaction

Contributor I

Same here. It’s very disappointing that such a basic feature that’s been there years is suddenly not working

M

Midmodder

Contributor I

Agreed. Album art on Android for local music libraries just doesn’t work at all. I’ve checked both files with embedded art, and folder.jpg (which is what I use most of the time).

This isn’t just a nicety - when there are literally thousands of albums I can’t remember what everything is called so I drill down to an artist (thanks for breaking the scrolling guys) and distinguish visually.

Also agree that the music library doesn’t necessarily show up on the front screen. Both on phone and tablet.

J

Johnny RicoAuthor

Chromatic Producer I

Agreed. Album art on Android for local music libraries just doesn’t work at all. I’ve checked both files with embedded art, and folder.jpg (which is what I use most of the time).

This isn’t just a nicety - when there are literally thousands of albums I can’t remember what everything is called so I drill down to an artist (thanks for breaking the scrolling guys) and distinguish visually.

Also agree that the music library doesn’t necessarily show up on the front screen. Both on phone and tablet.

Yes, same with folder.jpg as you say. I forgot about that but I do also have a subset of WMA files that have a folder.jpg file in the containing folder for the album art. Doesn't display with the new app, and does under 16.1.

F

fewiley

Contributor I

I agree. The inability to display jpg’s of album art is a major drawback. Often the track title itself doesn’t provide the information that an album cover provides...which is why many of us made sure a jpg of the cover was available….

Going back and embedding art into 000’s of individual music files is a laughable suggestion.

Whatever you folks do, please don’t update the Windows app….

J

jphenrick

Avid Contributor I

Same issue no album art shown on new app on android

Radio station logos also not shown

L

lohr500

Prodigy I

Agree, yet another failure in the new App.

All the album art in my NAS Music Library displayed perfectly on the previous S2 App.

So why not now Sonos?

Please don’t tell me I need to go through all my album folders and change the name/format of the artwork for each album.

P

Peter SydAnswer

Lyricist I

I have these same two problems. Is there an issue list that the Sonos developers might reply to to give us an idea of target dates for a fix; or at least to acknowledge the problem?

F

finity

Contributor I

Same here. I have to say that the new app has major user experience issues.

How does a person downgrade to a previous version?

J

Johnny RicoAuthor

Chromatic Producer I

Same here. I have to say that the new app has major user experience issues.

How does a person downgrade to a previous version?

Here is the thread that I used:

S

S2 Can Be Frustrating

Contributor I

The Sonos App Update is a horror! After mandatory updating, there was nothing wrong with the prior app, I immediately lost my music library. I uninstalled the new app and reinstalled the prior app to discover it would require me to update. It was unusable.

After waiting an hour on hold waiting for a technician, the process to restore my music library was so involved I had to permit the technician had to take control of my desktop. I have never, ever, not under any circumstance allowed that to happen for security reasons, until this happened. It took an hour for the technician to restore the music library. Don’t even think about taking it on unless you have at least two hours to dedicate to the cause!

I then mentioned to my surprise the music library had not been restored on my mobile app. That apparently is not possible at this time. Perhaps in a month or so it may be available. Until then I can only access my music library form my desktop. If necessary I was reassured I could wait another hour on hold to get a technician’s help to restore the music library on my mobile app when it became available.

What happened to Sonos? Why did Sonos not only release an update that was not consumer ready, it imposed the half baked update on Sonos users? Very disappointed in Sonos!

Mark

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