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Hrdnox
Avid Contributor I
Jun 19, 2024 11:12 PM UTC

New app automatically turning speaker volume off.

It just started happening that the volume in my speakers (11) are turning off and I have to return the volume to the previous level. 

Seems to be a glitch with the new app update. I never had this issue in the 9 years I've had Sonos.

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Pinned Reply By Corry P

Hi @Hrdnox et al

We now consider this issue to be resolved. If you still experience this behaviour, please ensure both your Sonos system and Sonos app are fully up-to-date and if still seeing the same problem, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. Thanks.

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7 replies

Corry P
Corry P
Sonos Staff
Jun 20, 2024 8:46 AM UTC

Hi @Hrdnox 

Thanks for flagging this issue - I happened to see the same on my own system last night. I have diagnostics from my own system, but I would like to compare them to yours. If you see this happen again, please submit a support diagnostic as soon as you can afterwards and let me know here that you have done so (no need to share the given number), and which room(s) it happened in. Thanks.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
dave77
dave77
Headliner I
Jun 20, 2024 9:08 AM UTC

It’s happening to others too 
 

 

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Gaham
Headliner I
Jun 20, 2024 9:21 AM UTC

This happened to me yesterday.

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Corry P
Corry P
Sonos Staff
Jun 20, 2024 10:08 AM UTC

Hi @dave77 & @Gaham 

Please submit a support diagnostic the next time you see this happen and post here to let me know. Thanks.

@dave77 - Thanks for the link!

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    HrdnoxAuthor
    Avid Contributor I
    Jun 20, 2024 8:17 PM UTC

    Happened today. Support Diagnostic submitted.

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      Corry P
      Corry P
      Sonos Staff
      Jun 21, 2024 10:44 AM UTC

      Hi @Hrdnox et al

      Thank you all for your assistance - we have identified an issue making speakers randomly set their volume to 0 and are investigating. We will update this thread once a fix has been implemented.

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Corry P
      Corry PPinned
      Sonos Staff
      Aug 2, 2024 9:20 AM UTC

      Hi @Hrdnox et al

      We now consider this issue to be resolved. If you still experience this behaviour, please ensure both your Sonos system and Sonos app are fully up-to-date and if still seeing the same problem, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. Thanks.

      Translate
      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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