New app

i am on hold w/ help.  60 minutes but i really want to know if it is fixed.  we had a party over the weekend and it was super inconvenient.  once i talk to someone, i will post back here.

the help line is: 800.680.2345

i have had good help there before, but i do wish they had the call back feature.

good luck.  i went into my windows files and set My Music path to be shareable then added it again in My Music Library settings.  like i said, it did not work immediately and in fact, indexed for over 20 hours w/ seemingly no results. but then today, everything was there ?!?

Good luck kidda! 

ok.  was on the phone w/ Sonos for a long time.  This is what I found out.

He had no idea why my music library suddenly reappeared but it did.  He said that is probably temporary. You can go into Windows and share the Music Library to Sonos HIFi system or something (i just typed sonos in the search field and it came up).  THEN you can go back into Sonos and re-add your Music Library and it “may” work.  On a Windows machine.  He said it would NOT work on a Mac.  The only option for Mac and in the plans for the future is to use a NAS drive.  Somebody posted on another thread how you could fool it into thinking your computer main drive was a NAS.  He had a Mac and said that worked.

For the future, the Sonos tech said you could download this FLEX app that is a cloud app and Sonos could read from that. It is supposedly free but I know nothing about it.

Or you can put all your music on a NAS external drive and Sonos can read that. but you have to make sure the NAS supports SMBV2 or SMBV3.

He didn’t know why I still had the option to add local music from a folder and that it may go away suddenly.

He also said they emailed before 5/13 which is supposedly when the update was available.  But I did not get an email saying Sonos would no longer be able to read from a local drive on my computer. I did later see it in some release notes, after I was already having issues.

He also said they had gotten tons of calls about this and many unhappy customers.  He said tech support was kind of blind sided by it.

My system consists of six products divided into two rooms.
Unfortunately, they continue to go undetected despite having updated the app to version 80.01.11 released about an hour ago.

i would call their helpline. you’ll have to wait but you will eventually get a real person. they might be able to help you work around it … for awhile

The new app is terrible, and thousands of users agree. Based on my firsthand experience, it is indeed very poor. If you haven't downloaded the new (major) version yet, here's what you should know: 

My family and I, along with several friends, have been using Sonos systems in our homes for years and have always enjoyed them. However, we all have the same issues with the new, broken app. That is the new version which is Sonos releases

80.0

Release date: 5/7/2024 Sonos new ecosystem/platform

The new minor/patch updates to 80.0 which is what we're discussing here today are related 80.0 and up. Today, Sonos released two updates for iOS (at least on my end it was 2) 80.00.08 and 80.01.10 , but many features from the old app are still missing.

FYI most likely sonos app version structure is set up like this:

major.minor.patch 80.00.00

MAJOR version: Increased when there are significant changes that break backward compatibility. For example, moving from version 16.0.0 to 80.0.0, major changes have been made
MINOR version: Increased when functionality is added in a backward-compatible manner. For example, moving from version 18.0.0 to 18.1.0 means new features have been added
PATCH version: Increased when backward-compatible bug fixes are made. For example, moving from version 90.1.1 to 90.1.2 indicates that minor bugs have been fixed without adding any new features

Thought this update was going to re-establish the volume level numbers - didn't work for me. 

The only change I detect is a mangled SONOS logo on the starting splash screen - the S is cut in half on both sides of the logo. 

😜

Oh! There was a big advert for the new BT headphones! 

And here's the new truncated splash screen 😁  Close attention to detail by the developers 😂