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scromar
Contributor I
May 9, 2024

new app

  • May 9, 2024
  • 3 replies
  • 51 views

Not a fan of the new app. It's not intuitive. Why would you make me learn how to use the app all over again? So far everything I've tried to do was a bust. I had to push all over the screen to get undesirable results.  I want to listen to my SONOS system now, not read or watch a video about what I've already paid good money. Fix this blunder.

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    3 replies

    grsphilly
    Lyricist I
    May 9, 2024

    100% agree.  65 minutes wait on customer service line.  And no one available on chat line. 
     

     

    grsphilly
    Lyricist I
    May 9, 2024

    it really sucks 

    scromarAuthor
    Contributor I
    May 9, 2024

    Ii don't like change for changes sake. What was the mission? So far, not going to recommend SONOS to anyone else. Went from a leader to well not sure of their mission now. I have five family setups, & over 15 speakers. They need to rethink the goal. I do have faith in SONOS, they always have come through in the past. We all make mistakes.

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