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ISMB
Contributor I
Oct 7, 2021 4:51 PM UTC
Answered

NASDrive won’t connect

For several years my Sonos has played my albums on my WD My book live. I am now receiving a message that my book live does not exist. The drive is connected directly to the bridge with a cable.

I have tried disconnecting everything and rebooting. I have uninstalled and reinstalled the NAS drive . I am not tech savvy and have looked through other posts but to no avail. Any ideas?

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Airgetlam
AirgetlamAnswer
Oct 7, 2021 11:17 PM UTC

Somewhere around, there is a thread in which I detailed how to change the settings on version 5 of the WD MyCloud software. No need to be a “computer expert”, just need to be able to log in to the settings on your NAS. Aha, here it is.

There is an extensive discussion about how to set up SMB v1 in this thread.

Bruce
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5 replies

ratty
ratty
Oct 7, 2021 5:10 PM UTC

Has the NAS received a recent firmware update? If so It could have disabled SMB v1, which Sonos requires. 

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    ISMBAuthor
    Contributor I
    Oct 7, 2021 10:24 PM UTC

    Thank you for the answer. Unfortunately I don’t understand what that means. I am not a computer expert just a user. How will I find out if I have received a firmware update and what do I need to do if I have?

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    Ken_Griffiths
    Ken_Griffiths
    Oct 7, 2021 10:41 PM UTC

    Thank you for the answer. Unfortunately I don’t understand what that means. I am not a computer expert just a user. How will I find out if I have received a firmware update and what do I need to do if I have?

    You may want to head over to the WD community forum, or perhaos speak with the WD support desk to find out how to change the sharing protocol back to SMB v1- it’s ‘perhaps’ a case that the NAS Drive is using a newer version SMB v2 or higher and Sonos are yet to make that switch with their software - There is inference/mention the Sonos update may happen before the end of the year, but it’s probably just a setting you need to change on your NAS in the meantime, until the update is released.

    Hope that assists you to get access again to to the NAS.

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    buzz
    buzz
    Grand Maestro
    Oct 7, 2021 11:00 PM UTC

    Consider the possibility that the drive has failed. Is the drive visible to your computer?

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    Airgetlam
    AirgetlamAnswer
    Oct 7, 2021 11:17 PM UTC

    Somewhere around, there is a thread in which I detailed how to change the settings on version 5 of the WD MyCloud software. No need to be a “computer expert”, just need to be able to log in to the settings on your NAS. Aha, here it is.

    There is an extensive discussion about how to set up SMB v1 in this thread.

    Translate
    Bruce
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