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mmgfesser
Avid Contributor I
March 5, 2020
Answered

NAS Server And Boost

My SONOS system works great with Amazon Music and Sirius. However, when I switch to my NAS server to play recorded music there is a real “in and out” problem with the music. The connection throughout the SONOS speaker system in the house is not good. 

Does the NAS server need to be hard wired into the Boost in order for the NAS server to transmit the music throughout the SONOS speakers system?

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    mmgfesserAnswer
    Avid Contributor I
    March 16, 2020

    My NAS is working properly. I rebooted the system and replaced a few cables.

    The important thing is to clear all Rooms from the SONOS system and then add them back in starting with the Playbar (with bass and surrounds if applicable)  and then the rest of the Rooms.

     

    All of the music I have recorded on the NAS is in Apple Lossless which is M4A File (.m4a). There was a thought that the high fidelity recordings may be a contributor to the issue but that does not seem to be the case.

    Thank you for all of the assistance. 

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    Airgetlam
    Airgetlam
    March 9, 2020

    I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and contact Sonos Support to discuss it.

    I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. 

    Bruce
    mmgfesserAuthor
    Avid Contributor I
    March 9, 2020

    How does one properly submit a system diagnostic?

     

    Airgetlam
    Airgetlam
    March 9, 2020

    submit a system diagnostic

    Bruce
    Airgetlam
    Airgetlam
    March 9, 2020

    Ah, I see I’d already posted that link. Click on the underlined words, it will take you to the FAQ that explains how to do so. 

    Bruce
    mmgfesserAuthorAnswer
    Avid Contributor I
    March 16, 2020

    My NAS is working properly. I rebooted the system and replaced a few cables.

    The important thing is to clear all Rooms from the SONOS system and then add them back in starting with the Playbar (with bass and surrounds if applicable)  and then the rest of the Rooms.

     

    All of the music I have recorded on the NAS is in Apple Lossless which is M4A File (.m4a). There was a thought that the high fidelity recordings may be a contributor to the issue but that does not seem to be the case.

    Thank you for all of the assistance. 

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