"//{nas path}/Folder/" is no longer available

Alas the "//{nas path}/Folder/" is no longer available error has returned...which means the entire Music Library is now lost AGAIN. C’mon SONOS please sort this out. @Corry P  in case you can help with this one. Please note SONOS support have admitted this is an issue but there’s no commitment to fix it as far as I can tell.

Hi @groove_regulator 

I’m afraid there’s nothing I can add to this.

thanks all the same @Corry P , I’m really struggling to understand why Sonos aren’t prioritising a fix for this, a significant ratio of long term investors/users in Sonos would have purchased the platform specifically because of its ability to work with music shares on a NAS drive, it feels like we’re being abandoned.

@Corry P  are you able to remove the “answered” status of this post please? There’s an implication with the “green tick” that it’s resolved which of course it’s not.

Hi @groove_regulator 

You make it sound like all NAS solutions are affected - they are not. I connect my S2 system to a Raspberry Pi running a SMB1/2/3 Samba server completely without issue, and there are users on this very thread reporting no problems with their NAS setups. As far as I am aware, this issue only manifests with certain setups, largely those involving self-contained, third-party NAS devices.

I can’t really comment on the priorities of our developers, but we are aware of how many users are affected by certain issues and adjust our responses accordingly.

Yes, and I will do so, but please be aware that our green tick is in no way supposed to indicate a solution, only a “Best Answer”, i.e. the best advice to follow out of that given so far. In addition, once this thread has seen no activity for 3 days, we are required to find and mark the Best Answer once again - which may very well be the exact same post as is marked now.

I hope this helps.

Edit: Although I can convert this thread into a conversation thread rather than a question thread.

Today I set up a Synology 923+ (migrating from a 10+ year older version).  I had similar problems to groove_regulator with Synology’s default SMB setup and the “folder is no longer available” issue during multiple scan attempts.  But, I found when I changed it to support only SMB1 or SMB2 (and NOT SMB3), my large-ish folder (56G) was successfully scanned.

I did have to readjust Synology’s TimeMachine Bonjour broadcast to use AFP (and not SMB Bonjour broadcast, which requires SMB3), but so far things seem to work OK - I can play music with Sonos S2, and also the Music app on our iMac (off of the shared NAS), and TimeMachine seems to be backing up OK.

Hoping it continues to work...fingers crossed!

I hope this can help someone… :-) 

I can add QNAP to the list of NAS that has the exact same issue (~230GB library). Running across a 40g Thunderbolt interface to a Mac Mini OSX 13.3.1. Since the last patch, it’s at least gone from “path is no longer available” to “updating music library” and then after a few minutes “Path is no longer available”, but I haven’t successfully been able to complete indexing without getting disconnected after 30 or so attempts.

It’s definitely the folder size, as I’ve tried adding a single album folder from the same NAS successfully, but similarly to OP, I’m unwilling to break up my music collection and reorganize years of collected music just to accommodate faulty software.

Sadly this morning my wife asked me why I never play music on Sonos and I blast music to the kitchen from my living room stereo instead. I told her because I’m unable to load any of our music onto the Sonos since updating to S2. I really hope Sonos fixes this as we have multiple bricks sitting in our home right now that don’t ever play music. Amazing hardware, but please fix the software so we can actually use the hardware.

Is there a way to roll back to an older version that works? I’m willing to trade fancy features for the ability to play music on my speakers.

+1 from me.

I am using a venerable Western Digital My Book Live that is suffering the same fate. It’s old (latest firmware from 2015), so given its age I will replace it with a modern NAS when funds allow. But I had been using it for years with my Sonos system with no problems, whereas now I cannot properly index my music library.

Following advice elsewhere, I have added subfolders by artist to break up my collection. Starting over, I was able to index the ABC folder, then the DEF folder, but quickly received an error when trying to index GHI. And now if I try to update the index, it fails quickly on ABC. Anything that does get indexed can be played with no issues, which for me at present is artists from A to I.

Fingers crossed for a fix soon 🤞

Hi. I don’t suppose the fix for this was in 15.5 that released this week? The release notes just say bug fixes.

Quick update on the approach I outlined in my previous post.  Things have been working smoothly for me so far for the past month+ with the approach I outlined above - adjusting my NAS to only support SMB1 or SMB2, but not SMB3.

I’d sure love to be able to use SMB3 though...hoping this issue gets resolved soon.  AFP has been deprecated since Big Sur and it’s sort of “half-working” in Ventura, so I’d prefer to not to have to rely on it - Apple can decide to just completely remove it at any point.

Fingers crossed!