Contributor I

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NAS Library vanished: Suspect latest software update - Need Tier II Help

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Have a case number - ******** - Had to bail after an hour of running through what I’d said and done ten times… Opened my iPhone app on Monday to play tunes. It forced a software update. When the update finished my library vanished. Updated on my Win10 PC. Same result. NAS is a Buffalo LS441D. No issues until this point. Have rebooted the NAS, router, etc. etc. etc. Same result; library tries to build but dies about five minutes into the process. “Music Files Not Available” error. Horsecrap: The NAS is happy and up and has had zero config/update changes in the last six months.

On the initial hour long call, tried the turn SMB on/off on the NAS. No joy. NAS share permissions are set R/W across the drive and Sonos login credentials are for the admin level.

Hoping somebody at Tier II level reads this and can assist, else I’ve got two Fives, a Connect, and two Roams that just became worthless bricks.

Moderator Note: Removed case number

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OthuroneAnswer

Contributor I

Hi @Othurone

Welcome to the Sonos Community!

I’m not sure how much I can help - we are aware of an issue that can affect indexing on NAS drives using SMBv2/3 and are investigating, but we don’t have an ETA for a resolution.

For what it’s worth, your system is reporting error 13 - access denied. As this only happens after 5 minutes of indexing, it’s clearly erroneous.

We understand that restricting your NAS drive to SMBv1 only can help, though this does come with some local security concerns.

I hope this helps.

Corry - Looks like we can close out this topic. Lots of good feedback from several folks; much appreciated.

After flipping back to SMB1 on my NAS I got the library to build. I’ve flipped back to SMB2 and for the moment the Sonos app is seeing and playing properly. I have a gut feeling that being back on SMB2 the next time I add music I’ll very possibly see another library crash when it is scanned. But the workaround of running through the Plex service will be an adequate fallback until/if we see app updates that more properly stabilize SMBn for the NAS units that seem to be affected.

Show previous replies

melvimbe

@melvimbe - Had not realized Plex could be added as a service to the Sonos app. Shall give that a try because I just got the library to rebuild by taking the NAS back down to SMB1-only. But doing that basically shuts down my ability to have my Plex server behave properly. Back to checking that new pathway now...thanks!

Are you using the free plex or the paid version? It’s been awhile since I set it up, but I believe you’ll need to paid version. Paid allows access outside your local network, and technically, Sonos speaker is accessing the Plex cloud server and then retrieving from your local files...rather than just getting from your local files. I could be wrong about that, I ended up getting the paid version so I could access music at work or on the road.

Danny

106rallye

This does not seem to mention the paid version: https://support.plex.tv/articles/218237558-requirements-for-using-plex-for-sonos/

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OthuroneAuthor

Contributor I

@melvimbe - Had not realized Plex could be added as a service to the Sonos app. Shall give that a try because I just got the library to rebuild by taking the NAS back down to SMB1-only. But doing that basically shuts down my ability to have my Plex server behave properly. Back to checking that new pathway now...thanks!

Are you using the free plex or the paid version? It’s been awhile since I set it up, but I believe you’ll need to paid version. Paid allows access outside your local network, and technically, Sonos speaker is accessing the Plex cloud server and then retrieving from your local files...rather than just getting from your local files. I could be wrong about that, I ended up getting the paid version so I could access music at work or on the road.

Yeah, I’ve had paid for a while cuz that’s the only way to get a tolerable app (PlexAmp) on the iPhone to feed my other pure Bluetooth speakers plus stream into my car while I’m driving.

Quick test earlier looks like Sonos can see the Plex library, so once I get time to actually test it with the speakers live this may be a workaround. Though the true test will be to see if Plex behaves via the Sonos app *after* I flip the NAS back to SMB2.

This is interesting from an academic standpoint and my inner geek 20 years ago woulda been more into it. Current old geek has tons of other stuff to do, and really thinks that for what I’ve put into Gen1 / 2 product since 2014 Sonos could ensure the stuff plays well with SMBx stacks no matter what flavor or vintage. [Now get off my lawn...]

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OthuroneAuthorAnswer

Contributor I

Hi @Othurone

Welcome to the Sonos Community!

I’m not sure how much I can help - we are aware of an issue that can affect indexing on NAS drives using SMBv2/3 and are investigating, but we don’t have an ETA for a resolution.

For what it’s worth, your system is reporting error 13 - access denied. As this only happens after 5 minutes of indexing, it’s clearly erroneous.

We understand that restricting your NAS drive to SMBv1 only can help, though this does come with some local security concerns.

I hope this helps.

Corry - Looks like we can close out this topic. Lots of good feedback from several folks; much appreciated.

After flipping back to SMB1 on my NAS I got the library to build. I’ve flipped back to SMB2 and for the moment the Sonos app is seeing and playing properly. I have a gut feeling that being back on SMB2 the next time I add music I’ll very possibly see another library crash when it is scanned. But the workaround of running through the Plex service will be an adequate fallback until/if we see app updates that more properly stabilize SMBn for the NAS units that seem to be affected.

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