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Enthusiast I
May 30, 2024
Answered

myTuner stations not working

  • May 30, 2024
  • 20 replies
  • 1149 views

Anybody else having problems with My tuner stations? I used to use the Exclusively…………..stations and now they won’t play along with various others.

Moderator edit: Title corrected

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Best answer by Aorshark

Been offline for 10 days if trying to play non UK stations from UK.

Sonos live chat don’t really want to help 

some users have suggested could be a licensing / access issue 

20 replies

AorsharkAnswer
Trending Lyricist I
May 31, 2024

Been offline for 10 days if trying to play non UK stations from UK.

Sonos live chat don’t really want to help 

some users have suggested could be a licensing / access issue 

Prodigy I
May 31, 2024

To check, it would be useful to list a couple of stations. 

🎵 First We Take Manhattan Then Berlin 🎵
Trending Lyricist I
May 31, 2024

Slam rock radio

hair metal 

berock radio 

Prodigy I
May 31, 2024

Slam rock radio

hair metal 

berock radio 

Slam plays via myTuner

Rock Antenne Hair Metal plays via Tunein

Berock radio plays via Tunein

Tested from outside UK

 

🎵 First We Take Manhattan Then Berlin 🎵
Trending Lyricist I
May 31, 2024

Thank you but that’s the point - they don’t work when in UK 

cheers 

Prodigy I
May 31, 2024

I think it's something to do then with licencing within the UK and TuneIn & myTuner.  Do they play from the TuneIn and myTuner webpages? 

🎵 First We Take Manhattan Then Berlin 🎵
Trending Lyricist I
May 31, 2024

No they don’t and you’re correct 

but they haven’t played on those for a while somehow Sonos allowed them To be accessed until last week

when you live chat with Sonos UK they are absolutely clueless about it 

Trending Lyricist I
June 1, 2024

Same here button down radio station and that’s a uk bassed

Trending Lyricist I
June 1, 2024

Same here UK resident some work not all really pissed off as Sonos doesn’t seem to be working to sort it out 

Prodigy I
June 1, 2024

Same here UK resident some work not all really pissed off as Sonos doesn’t seem to be working to sort it out 

You need to check whether the station plays outside of Sonos.  If it does, eg. via an app or webpages, then there could be a problem with the myTuner api and Sonos.  If the station doesn't play, then it's their issue. 

Sonos just uses whatever stream url it receives (via myTuner) - if the url is wrong or faulty then Sonos can do nothing about it.  The error goes back down the line to myTuner and then the station itself.

There are/have been licencing issues affecting UK access with both myTuner & TuneIn in recent months. Again, little Sonos can do about that. 

🎵 First We Take Manhattan Then Berlin 🎵