Enthusiast I

My missing "Your Sources"

Forum|Forum|1 year ago
November 4, 2024
24 replies
1225 views

I have noticed that the “Your Sources” item appears to have a mind of it’s own and someimes is visible on the Home screen of my iPhone app and sometimes it isn’t. I believe this is bcause if the Sonos app cannot see ony of the sources the option does not show, but will only show if one of the sources is available. For example, my TV comes from my Virgin 360 box and feeds my Sonos soundbar via an optical cable. If the Virgin box is off, there is no “Your Sources” option, but if it is on, then “Your Sources will show in the appropriate room with “TV” as a selectable source.

Of ocurse. it should be showing all the time as I have a Music Library stored on a NAS drive whic is ALWAYS on, but for some reason, Music Library seems have a wraith like character in that sometimes my app sees it and sometimes not. This is on both the iPAD and iPhone apps. The strange thing is that even when the apps do not “see” it, the Windows desktop app and the Web based controller have no difficulty is not only “seeing” the library, but also playing music from it. Of course, the indexing of the Library is totally screwed but I do have a couple of Sonos playlists compiled which I can fall back on.

Hopefully the next few weeks will see fixes for the indexing and the “now you see it now you don’t” nature of the Music Library.

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Ken_Griffiths

Before the app revamp, the menu to switch to line-in was in a fixed place, and you could always get to it. There was no way it could break, it was just there. Now it appears only on some conditions (why?!? if I have a sonos 5, I should always be able to get to it to switch to line in). Those new conditions are broken. I also tried to install the old app and it works (how could it break?!). I'll send app diagnostics and see what they say.

Sonos have changed things in terms of multicast device discovery of devices by the controller App so I suspect it’s that which is causing the issue in your case. See attached.

Personally speaking, I have multiple line-in sources from my players including a Sonos Port, Fives and Era 100/300 and they’re all present and showing 100% of the time as long as the multicast discovery of the player is working okay - so I suspect you have an intermittent issue with discovery. It can be caused by things running on your mobile, such as security software - VPN clients, site blockers etc. or it can be something on the network itself, such as WiFi extenders, EoP adapters, managed switches or a router setting.

Hopefully the diagnostic reports will show something when you discuss the issue with Sonos Support. Hope you can get the issue resolved.🤞

E

essenbyAuthor

Enthusiast I

Well, despite my best efforts it would appear that Santa does not consider me a “good boy”. After patiently waitng for the promised December release I eagley updated my iphone today but alas - still no sign of the “Your Sources option so still no access o my Music Library from my mobile device so its a miseable holiday period for me then. 😭

Airgetlam

It’s December 10, not December 31.

And perhaps the issue required extra effort, and Sonos may not be able to hit your date (a great reason to not promise dates, in the software world), as one rarely knows in advance how difficult a problem is to fix, or any other issues that might come up that are deemed ‘more important’ by folks.

Bruce

Ken_Griffiths

Ah thanks Santa ha ha 😀

E

essenbyAuthor

Enthusiast I

THanks for that @Ken_Griffiths - rub it in why don’t you 😂

I’ve just checked again in case it has miraculously re-appeared but alas it had not.
(I even switched to Dark Mode icase it hwas hiding “white on white” LOL)

Ken_Griffiths

THanks for that @Ken_Griffiths - rub it in why don’t you 😂

I’ve just checked again in case it has miraculously re-appeared but alas it had not.
(I even switched to Dark Mode icase it hwas hiding “white on white” LOL)

Ah sorry 🙏 I didn’t mean to rub salt into your wounds here.

My own thoughts are that it’s perhaps not a Sonos App update that’s needed in this instance - it seems more likely that something is possibly awry with the local setup. I only say that though, because I have a circle of friends and family members who all use Sonos and like myself have a locally shared Ethernet-connected computer and/or NAS Box using SMBv2 (or higher) shared folders …and they are not having any issues with seeing/playing their local library in the ‘Your Sources’ area of the App and each one of us use a variety of Android/iOS phones/tablets between us and different routers/ISP’s too etc. The same can probably be said about the ‘line-in’ feature too - although some of my friends don’t use a line-in connection.

Unfortunately, these issues you mention can often be caused by a number of ‘other’ things, from mDNS ‘device discovery’, to incorrect sharing protocol, through to an issue with the local router, network configuration, or the mobile controller device.

Admittedly I’m a little surprised Sonos Support have not been able to help you get to the root cause of the issue (that’s assuming you’ve tried customer support?) - I just don’t think it will be an App update that will fix it.

That said I’ll be more than happy to be proven wrong, if things are resolved for you with an App update and will perhaps be the first here aswell to wish you ‘A Very Merry Christmas/Happy Holidays’.🎄

Stanley_4

Grand Maestro

I hate finding myself on the tail end of these rolling releases, all the lucky folk are playing with their new toys while i’m hitting the update button every few hours and hoping my number is up.

E

essenbyAuthor

Enthusiast I

@Ken_Griffiths
My Music Library was all fine and dandy and worling perfectly until a recent app update killed it (well after the May debacle), so I naturally suspect, and hope, another app update will restore it. Sonos Support have confirmed that it is a “known issue for some users”, but obvopulsy not enough of us to warrant a high priority rating in the list of “things to be fixed”. 😂

Ken_Griffiths

@Ken_Griffiths
My Music Library was all fine and dandy and worling perfectly until a recent app update killed it (well after the May debacle), so I naturally suspect, and hope, another app update will restore it. Sonos Support have confirmed that it is a “known issue for some users”, but obvopulsy not enough of us to warrant a high priority rating in the list of “things to be fixed”. 😂

The local NAS library here shows in the App, even with the NAS powered off - so my thoughts it’s perhaps an issue with the indexing. How large is your local library? Have you ever tested things with a small library share only of a copied few artists/albums only to see if that works for you? Make sure you remove the original library before testing the smaller test sample.

MoPac

Headliner III

My library is around 2TB and shows just fine. My NAS never goes to sleep which I’m guessing helps keep Music Library showing.

the best way to assure compilation albums index correctly is to make sure the Album Artist tag is filled in with something like Various Artists. I know, I know Sonos used to read compilation albums screwed up by Apple just fine, but not sure that will ever be fixed. That’s why I’ll never use Apple to manage my music.

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