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rosswells127
Prodigy I
May 7, 2024
Answered

My list of issues with new Sonos App on IOS

  • May 7, 2024
  • 183 replies
  • 12888 views

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).
My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.

For what it is worth, here is my initial list of issues/questions…

1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.
My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.

2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.

3 - The “Sonos Favorites” rail list only shows 18 items and nothing happens when you click the “>” icon at the top right of the “Sonos Faborites” rail. This should expand the list to show all of my favorites. The old app and the new Web app BOTH allow you to see all of your favorites (I have 30 favorites in my list).

4 - The Music Library no longer allows you to position into your list of Artists or Albums by selecting a letter to position into. This is a pain if you have a large list of albums.
e.g. To play Album “Zombie” by Fela Kuti you have to scroll through your entire list of albums in alphabetical order to be able to select it.
What makes this worse is the fact you can no longer search your Music Library being that the “Classic”  search option which supported Music Libraries is no longer supported.
Again what makes this worse is that the Album list within the Music library previously displayed in grid form, now it displays in list form with 1 album per row so it takes forever to scroll through the list.

5 - When you play an album from your Music Library the tracks on the album are not added/visible in the queue. You there cannot edit the queue to reorder tracks etc. You also don’t seem to have the ability to be able to add songs to the end of the queue or select to play next etc.

6 - The “Manage” list within “System Settings” on the old app doesn’t include the ability to setup/maintain your Music Library settings. So currently the only way to maintain these settings is by using the old Desktop Controller, which I understand is soon to be retired.
So my question here is, moving forward how are we going to do tasks like adding a new Shared Music Folder?

Ross.

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Best answer by rosswells127

I really like my Sonos gear, but the new app not so much! 
Here is what I have decided to do until Sonos add the missing features and fix their bugs with the new app.

I have installed a 3rd party Sonos controller on my iPad - which I had updated to the new Sonos app.
The 3rd party app has excellent Music Library support and also allows me to listen to my radio stations via Rova. It also allows me to see all of my Favorites.
I have turned off updates on my iPhone to keep the old S2 app in place.

It would be good if Sonos could add the old S2 app to the Apple Store so users could revert back to that version while they work on their new app to bring it up to standard. I do hope that Sonos listen to their user base and get the new app up to speed ASAP.

Ross.

183 replies

Contributor I
May 9, 2024

Has anyone tried to update your wifi SSID?

 

Hint - “the “feature” is missing and will reintroduced in a future release”. As per a discussion with a tech yesterday.

 

i have a ticket in with tier 3 support, so far no response.  I have a 50 foot Ethernet chord running through my house as a temp fix!

 

This is totally amateurish 

 

 

 

 

Lyricist II
May 10, 2024

Without warning, the app change eliminated the connection to Subsonic, which is the only way I listen to my music library. Anyone have an idea for a workaround or a different controller? Wait time for customer service is 80 minutes. It’s an outrage. Skip 

Lyricist III
May 10, 2024

I really like my Sonos gear, but the new app not so much! 
Here is what I have decided to do until Sonos add the missing features and fix their bugs with the new app.

I have installed a 3rd party Sonos controller on my iPad - which I had updated to the new Sonos app.
The 3rd party app has excellent Music Library support and also allows me to listen to my radio stations via Rova. It also allows me to see all of my Favorites.
 

 

Can you say what the 3rd party app is please?

 

I won't be buying any more Sonos speakers, but I need something to bring my 1,000's of dollars worth of bricks back to life. 

For android go to:

https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/#downloads
 

You can re-install the old version

Lyricist I
May 10, 2024

Hey Rosswells127 which 3rd party app? Please 🙏 thank you! 

Lyricist III
May 10, 2024

I really like my Sonos gear, but the new app not so much! 
Here is what I have decided to do until Sonos add the missing features and fix their bugs with the new app.

I have installed a 3rd party Sonos controller on my iPad - which I had updated to the new Sonos app.
The 3rd party app has excellent Music Library support and also allows me to listen to my radio stations via Rova. It also allows me to see all of my Favorites.
 

 

Can you say what the 3rd party app is please?

 

I won't be buying any more Sonos speakers, but I need something to bring my 1,000's of dollars worth of bricks back to life. 

 

Thank you. Worked perfectly.

 

I'll still be looking for a 3rd party app though so I can migrate to a different hardware manufacturer without binning my current Sonos devices.

Lyricist I
May 10, 2024

@CKALOTS  could you dm me how to rollback iOS app please 🙏 thank you so so much

Lyricist I
May 10, 2024

Hi!

Just arrived in Sonos ecosystem with a pair of ERA300, how disappointed with the use of new Sonos App. I was asking myself why this hype on Sonos products with a so terrible App and quality of service.

Then I went here and start to understood. Bad luck for me, it was not the right moment to come in Sonos world!

@CKALOTS , can you please share with me the way to rollback to the previous version on iOS please ? Thank you very much 😁

World-Class Superstar
May 10, 2024

 

@CKALOTS, can you please share with me the way to rollback to the previous version on iOS please ? Thank you very much 😁

There's no way to roll back on iOS.

Lyricist I
May 10, 2024

 

@CKALOTS, can you please share with me the way to rollback to the previous version on iOS please ? Thank you very much 😁

There's no way to roll back on iOS.

Ohhh 😓 I don’t understand how a company like Sonos can deliver to it’s customers a product like this.

Then I will try to find a 3rd party App, waiting for a fix in the official one. Do some 3rd party App has Dolby Atmos functionality ? I choose ERA300 instead of Sonos 5 mainly to have this feature.

 

Lyricist I
May 10, 2024

Hello Rosswells127, which 3rd party app? Can you DM me? Thanks in advance!