Prodigy I

Answered

My list of issues with new Sonos App on IOS

Forum|Forum|2 years ago
May 7, 2024
183 replies
12888 views

I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).
My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.

For what it is worth, here is my initial list of issues/questions…

1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.
My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.

2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.

3 - The “Sonos Favorites” rail list only shows 18 items and nothing happens when you click the “>” icon at the top right of the “Sonos Faborites” rail. This should expand the list to show all of my favorites. The old app and the new Web app BOTH allow you to see all of your favorites (I have 30 favorites in my list).

4 - The Music Library no longer allows you to position into your list of Artists or Albums by selecting a letter to position into. This is a pain if you have a large list of albums.
e.g. To play Album “Zombie” by Fela Kuti you have to scroll through your entire list of albums in alphabetical order to be able to select it.
What makes this worse is the fact you can no longer search your Music Library being that the “Classic” search option which supported Music Libraries is no longer supported.
Again what makes this worse is that the Album list within the Music library previously displayed in grid form, now it displays in list form with 1 album per row so it takes forever to scroll through the list.

5 - When you play an album from your Music Library the tracks on the album are not added/visible in the queue. You there cannot edit the queue to reorder tracks etc. You also don’t seem to have the ability to be able to add songs to the end of the queue or select to play next etc.

6 - The “Manage” list within “System Settings” on the old app doesn’t include the ability to setup/maintain your Music Library settings. So currently the only way to maintain these settings is by using the old Desktop Controller, which I understand is soon to be retired.
So my question here is, moving forward how are we going to do tasks like adding a new Shared Music Folder?

Ross.

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Best answer by rosswells127

I really like my Sonos gear, but the new app not so much!
Here is what I have decided to do until Sonos add the missing features and fix their bugs with the new app.

I have installed a 3rd party Sonos controller on my iPad - which I had updated to the new Sonos app.
The 3rd party app has excellent Music Library support and also allows me to listen to my radio stations via Rova. It also allows me to see all of my Favorites.
I have turned off updates on my iPhone to keep the old S2 app in place.

It would be good if Sonos could add the old S2 app to the Apple Store so users could revert back to that version while they work on their new app to bring it up to standard. I do hope that Sonos listen to their user base and get the new app up to speed ASAP.

Ross.

Show previous replies

N

Nathstar

Contributor I

Do not update your app. You have been warned.

Not intuitive

Basic features such as accessing your playlists is not available. All playlist are gone!

Adding music to a queue is not available

Not able to add an additional music library / media server.

Setting music to crossfade is not available

It's literally a mess.

This needs to be fixed ASAP!!!!!!

N

Nathstar

Contributor I

I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).
My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.

For what it is worth, here is my initial list of issues/questions…

1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.
My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.

2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.

3 - The “Sonos Favorites” rail list only shows 18 items and nothing happens when you click the “>” icon at the top right of the “Sonos Faborites” rail. This should expand the list to show all of my favorites. The old app and the new Web app BOTH allow you to see all of your favorites (I have 30 favorites in my list).

4 - The Music Library no longer allows you to position into your list of Artists or Albums by selecting a letter to position into. This is a pain if you have a large list of albums.
e.g. To play Album “Zombie” by Fela Kuti you have to scroll through your entire list of albums in alphabetical order to be able to select it.
What makes this worse is the fact you can no longer search your Music Library being that the “Classic” search option which supported Music Libraries is no longer supported.
Again what makes this worse is that the Album list within the Music library previously displayed in grid form, now it displays in list form with 1 album per row so it takes forever to scroll through the list.

5 - When you play an album from your Music Library the tracks on the album are not added/visible in the queue. You there cannot edit the queue to reorder tracks etc. You also don’t seem to have the ability to be able to add songs to the end of the queue or select to play next etc.

6 - The “Manage” list within “System Settings” on the old app doesn’t include the ability to setup/maintain your Music Library settings. So currently the only way to maintain these settings is by using the old Desktop Controller, which I understand is soon to be retired.
So my question here is, moving forward how are we going to do tasks like adding a new Shared Music Folder?

Ross.

Hi @rosswells127

May I ask what 3rd party app you installed?

Like you, I couldn’t believe how awful and how much of a retrograde step the new official app is.

Thanks in advance,

Chris

Could you share with me please??

rosswells127Author

Prodigy I

@dtrouton @Nathstar . I have DM’ed you with the details.

Ross.

P

pedrog

Lyricist I

@rosswells127, could you DM me the details as well? I can’t abide the app after this debacle of an “upgrade”. Thanks.

B

BSheff

Lyricist III

Just downloaded app. I’m probably only one who uses pandora, but the modes are gone. I almost always listen to deep cuts or energy boost modes as I get to hear new music I am sometimes unaware of. Otherwise you hear same songs over and over. Very disappointed!

M

MichaelBelly

Lyricist I

Do Not Download this last update...it’s absolutely disgraceful!

I can’t add new songs to my current Sonos playlists from my iPhone 13: I can save songs to Songs favourites but not directly to Sonos playlist….I can’t delete unwanted songs from my Sonos Playlists on same phone!

My Sonos playlists ( I only have 4-5) are now now bundled in with Favourites instead of having a stand alone section which is probably why I can’t now save songs directly to those playlists!!

Now the app is unable to load content to Favourites so I can’t even see my playlists to access the music. This often happened with the old app version but Playlists would eventually reappear with time.

The Sonos speaker system is pretty good but there are other speaker systems available that are also pretty good which have far far better software to access music.

Really the Sonos app has always been rubbish but I persevere because I’ve invested in the system.

The app is required to use the speaker system but the app is the very weak link in the set up! Sonos have had years and years to get this right and have only gotten worse effectively rendering my Sonos speaker system inoperable….. Why do I want to retain a sound system that can’t be played??

I’m truly going to consider replacing my entire Sonos system with another brand..I’m that sick and tired of it!

S

suburbaphobia1

Contributor I

I can no longer see the percentage charge on my Roam.
And that’s a small problem compared with the app’s shockingly slow speed. As others have noted in detail it’s hard to see what you are listening to and to control the system.
I don’t even like the look of the app.
shame.

sonos is fantastic but also problematic

A

ae2834t

Lyricist I

I also regret updating my Sonos app. I do not see how to set a sleep timer or alarm within the app. Also I do not see how to search stations for an artist. Really wish I could go back. Very Disappointed.

S

slsavarick

Contributor I

Unacceptable! Releasing an app “upgrade“ that isn’t ready for primetime. Way to go Sonos. No functionality to add or delete songs or reorder play order in the queue? What were you thinking? This is basic stuff. Epic FAIL!

Y

Yorkshire-Jim

Lyricist III

So disappointed that Sonos brought out a new iOS App to control my music, yes it’s supposed to be my music, it’s not something for Sonos to fart around with and fix something that’s not broken. To say I’m pissed off is an understatement. 👎🇬🇧

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