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rosswells127
Prodigy I
May 7, 2024
Answered

My list of issues with new Sonos App on IOS

  • May 7, 2024
  • 183 replies
  • 12888 views

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).
My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.

For what it is worth, here is my initial list of issues/questions…

1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.
My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.

2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.

3 - The “Sonos Favorites” rail list only shows 18 items and nothing happens when you click the “>” icon at the top right of the “Sonos Faborites” rail. This should expand the list to show all of my favorites. The old app and the new Web app BOTH allow you to see all of your favorites (I have 30 favorites in my list).

4 - The Music Library no longer allows you to position into your list of Artists or Albums by selecting a letter to position into. This is a pain if you have a large list of albums.
e.g. To play Album “Zombie” by Fela Kuti you have to scroll through your entire list of albums in alphabetical order to be able to select it.
What makes this worse is the fact you can no longer search your Music Library being that the “Classic”  search option which supported Music Libraries is no longer supported.
Again what makes this worse is that the Album list within the Music library previously displayed in grid form, now it displays in list form with 1 album per row so it takes forever to scroll through the list.

5 - When you play an album from your Music Library the tracks on the album are not added/visible in the queue. You there cannot edit the queue to reorder tracks etc. You also don’t seem to have the ability to be able to add songs to the end of the queue or select to play next etc.

6 - The “Manage” list within “System Settings” on the old app doesn’t include the ability to setup/maintain your Music Library settings. So currently the only way to maintain these settings is by using the old Desktop Controller, which I understand is soon to be retired.
So my question here is, moving forward how are we going to do tasks like adding a new Shared Music Folder?

Ross.

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Best answer by rosswells127

I really like my Sonos gear, but the new app not so much! 
Here is what I have decided to do until Sonos add the missing features and fix their bugs with the new app.

I have installed a 3rd party Sonos controller on my iPad - which I had updated to the new Sonos app.
The 3rd party app has excellent Music Library support and also allows me to listen to my radio stations via Rova. It also allows me to see all of my Favorites.
I have turned off updates on my iPhone to keep the old S2 app in place.

It would be good if Sonos could add the old S2 app to the Apple Store so users could revert back to that version while they work on their new app to bring it up to standard. I do hope that Sonos listen to their user base and get the new app up to speed ASAP.

Ross.

183 replies

Lyricist III
May 13, 2024

Starting yesterday (Sunday evening), I can no longer even see my Music Library.  Before then I could access my Music Library and play songs from there, although the navigation was horrible and I couldn’t see or access any of my Playlists.  But now I can’t even see (and therefore cannot access) my Music Library.  Has this happened to anyone else?

Lyricist II
May 13, 2024

New APP is horrible 😫.  Every time I go to put music on, I have to restart  my phone as it states my system is offline and not available. The only fix is to restart my phone. Seriously.. SONOS we all pay way to much for your products..before you "improve" something  make sure it works! Don't launch and then fix. Ridiculous 

Trending Lyricist II
May 14, 2024

I wish I read these comments before updating the app… 

No Alarm feature or Sleep Timer.. I use both features daily and now we have to wait until the Geeks at Sonos decide to roll out an update..

Some folks should be fired for this release..

 

You can tell Sonos to set an alarm or sleep timer.  I know this isn’t what you want, but it does work until he app is fixed.

Trending Lyricist II
May 14, 2024

What is this 3rd party app please? Thanks.

Lyricist II
May 14, 2024

Update: I got disconnected at 30min. I found a way to roll back, uninstalled new app, re-installed the Sonos 16.1 (arm64 v8a) version. Connected and worked perfectly. YIKES! Not a good look Sonos

an you share the proceedures for rollback? DM me please

Enthusiast II
May 14, 2024

I don’t use a ton of these “fringe” features on the app, but it definitely has some bugs.  But, I had a ton of issues getting my system set up again after my products were removed from the app.  I’m not sure why or how that happened.  I assumed it was just a necessary evil of moving from the old to new app.  And I think tech services is flooded with calls - I got est. wait times of 70 and then 90 minutes yesterday.  Thankfully I finally started to get my products to add.  It had been finding my product (which I had to “Factory Reset” before it would show up), but then it said something like “Please have the product owner log in.”  The login screen would pop up in an in-sonos browser, but either wouldn’t recognize my login info, or would load the page at all.  And when it failed to get me logged in, it took me back and started over again, but I couldn’t get out of that screen.  It was just a never-ending circle.

Enthusiast II
May 14, 2024

Also, I used to use Spotify and just select “Sonos System” on Spotify app, then manage my playlists, etc. there.  At least with that I can also use the same stuff in my car, or anywhere outside the home really.

Lyricist III
May 14, 2024

I was about to say to a friend go for Sonos, their system is good. No way I will recommend Sonos any more. I’m even considering reselling everything and switch to something else...

Lyricist III
May 14, 2024

Same here.  This is what I don’t think the geniuses as Sonos understand.  Up until this week, I raved about Sonos to family and friends.  Given the disaster of this upgrade of the Sonos app (and the lack of any emphathy for or sensitivity to its customer complaints), I will tell family and friends to avoid Sonos at all costs.  Indeed, one of my brothers asked me just this week what I would recommend for a wireless speaker system.  Last week, I would have said Sonos.  This week I said, anything but Sonos.  

Enthusiast II
May 14, 2024

Same here.  This is what I don’t think the geniuses as Sonos understand.  Up until this week, I raved about Sonos to family and friends.  Given the disaster of this upgrade of the Sonos app (and the lack of any emphathy for or sensitivity to its customer complaints), I will tell family and friends to avoid Sonos at all costs.  Indeed, one of my brothers asked me just this week what I would recommend for a wireless speaker system.  Last week, I would have said Sonos.  This week I said, anything but Sonos.  

I agree.  I was already thinking about what system I might switch to.  I’ve also read something about certain products will not be supported for much longer, and while they may give you a discount towards new products, they were not even going to have been supported for 6 years when they fall off of the support plan.