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rosswells127
Prodigy I
May 7, 2024
Answered

My list of issues with new Sonos App on IOS

  • May 7, 2024
  • 183 replies
  • 12888 views

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).
My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.

For what it is worth, here is my initial list of issues/questions…

1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.
My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.

2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.

3 - The “Sonos Favorites” rail list only shows 18 items and nothing happens when you click the “>” icon at the top right of the “Sonos Faborites” rail. This should expand the list to show all of my favorites. The old app and the new Web app BOTH allow you to see all of your favorites (I have 30 favorites in my list).

4 - The Music Library no longer allows you to position into your list of Artists or Albums by selecting a letter to position into. This is a pain if you have a large list of albums.
e.g. To play Album “Zombie” by Fela Kuti you have to scroll through your entire list of albums in alphabetical order to be able to select it.
What makes this worse is the fact you can no longer search your Music Library being that the “Classic”  search option which supported Music Libraries is no longer supported.
Again what makes this worse is that the Album list within the Music library previously displayed in grid form, now it displays in list form with 1 album per row so it takes forever to scroll through the list.

5 - When you play an album from your Music Library the tracks on the album are not added/visible in the queue. You there cannot edit the queue to reorder tracks etc. You also don’t seem to have the ability to be able to add songs to the end of the queue or select to play next etc.

6 - The “Manage” list within “System Settings” on the old app doesn’t include the ability to setup/maintain your Music Library settings. So currently the only way to maintain these settings is by using the old Desktop Controller, which I understand is soon to be retired.
So my question here is, moving forward how are we going to do tasks like adding a new Shared Music Folder?

Ross.

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Best answer by rosswells127

I really like my Sonos gear, but the new app not so much! 
Here is what I have decided to do until Sonos add the missing features and fix their bugs with the new app.

I have installed a 3rd party Sonos controller on my iPad - which I had updated to the new Sonos app.
The 3rd party app has excellent Music Library support and also allows me to listen to my radio stations via Rova. It also allows me to see all of my Favorites.
I have turned off updates on my iPhone to keep the old S2 app in place.

It would be good if Sonos could add the old S2 app to the Apple Store so users could revert back to that version while they work on their new app to bring it up to standard. I do hope that Sonos listen to their user base and get the new app up to speed ASAP.

Ross.

183 replies

Enthusiast I
May 7, 2024

As I’m apparently in the minority who likes streaming their own music files, I’m going to hold off updating as long as it is possible.

Zombie must always be available on demand. Fela waits for no app 

rosswells127
rosswells127AuthorAnswer
Prodigy I
May 7, 2024

I really like my Sonos gear, but the new app not so much! 
Here is what I have decided to do until Sonos add the missing features and fix their bugs with the new app.

I have installed a 3rd party Sonos controller on my iPad - which I had updated to the new Sonos app.
The 3rd party app has excellent Music Library support and also allows me to listen to my radio stations via Rova. It also allows me to see all of my Favorites.
I have turned off updates on my iPhone to keep the old S2 app in place.

It would be good if Sonos could add the old S2 app to the Apple Store so users could revert back to that version while they work on their new app to bring it up to standard. I do hope that Sonos listen to their user base and get the new app up to speed ASAP.

Ross.

Lyricist I
May 7, 2024

The bad outweighs the good when features are removed. Where’s the queue? Where’s the option to go to the album from the currently playing song? Where’s the option to add a song to playlists other than the pointless Sonos playlist of 10 songs (I know I’m exaggerating but cmon, the limit is ridiculously low). 

Enthusiast II
May 7, 2024

Hey Rosswells127 which 3rd party app?

 

 

thanks

rosswells127
Prodigy I
May 8, 2024

@ unahppyowner. I have DM’ed you so that I don’t break any rules. 😉

Enthusiast II
May 8, 2024

thank you

Enthusiast II
May 8, 2024

Apparently Spotify now has a limit of the amount of playlists it will display in the new app. I probably have 50-75 Spotify playlists and the new app won’t display them all. The old app did though. Ridiculous. I knew I shouldn’t have updated.

Also I find controlling the volume for multiple speakers and switching between speakers very weird. It does not seem intuitive. Maybe just a learning curve there but so far I don’t like it. 

cd6445
Enthusiast II
May 8, 2024

Regretting updating to the new version. 😔 I started notifying others and friends to hold off for now.

Trending Lyricist I
May 8, 2024

The new app is shockingly terrible. I am so sorry I upgraded.  I am a very long time Sonos fan.  
 

i can’t add to queue, scrolling my library is weird, album art not showing up, can’t update index. 

Klav_001
Enthusiast I
May 8, 2024

I just updated myself — feeling like I downloaded a virus this app sucks so bad. 
 

Looks like SonosNet channel selections are completely gone? What does that mean? Literally earlier today I had to switch from channel 11 to 6 because my vinyl wasn’t broadcasting well to my One speakers, and that fixed it. What am I going to do now if it’s not working again, just throw out this entire system I spent thousands of dollars on?