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MMargo101
Contributor I
Nov 30, 2022 4:49 AM UTC
Answered

My IPhone quit connecting to sonos

When I try to connect to my Sonos system, the circle just keeps spinning around and it just doesn’t connect. It connected yesterday I don’t understand why. Anyone know why? I have several sonos products and it happens with all of them.

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Corry P
Corry PAnswer
Sonos Staff
Dec 2, 2022 4:06 PM UTC

Hi @MMargo101 

Welcome to the Sonos Community!

Have you tried rebooting your iPhone or your WiFi router? I recommend doing so. Turn your router off for at least 30 seconds to reboot.

Also, if you have anything that extends the reach of your WiFi - other than a mesh WiFi system - please try turning it off.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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7 replies

Dogdad
Dogdad
Headliner III
Nov 30, 2022 4:58 AM UTC

What Iphone? and S1 or S2 ?

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MMargo101Author
Contributor I
Nov 30, 2022 5:30 AM UTC

it is an iphone 11 pro and a sonos 2 

 

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MMargo101Author
Contributor I
Nov 30, 2022 5:53 AM UTC

I was playing music on every speaker yesterday.  And the way I do it is by swiping down diagonally from the upper right of my iPhone, I hit the airplay icon and all of the speakers and Bluetooth devices populate the screen and I choose which one (or more) I want to play through, and it plays.  It has always been that way.  Then today for some reason, when I click on any one of them, a circle just goes around and around and never connects. I'm not very tech savvy and this is frustrating me like crazy

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MMargo101Author
Contributor I
Nov 30, 2022 7:11 AM UTC

My apple airplay is greyed out so it probably has to do with that?

 

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Corry P
Corry PAnswer
Sonos Staff
Dec 2, 2022 4:06 PM UTC

Hi @MMargo101 

Welcome to the Sonos Community!

Have you tried rebooting your iPhone or your WiFi router? I recommend doing so. Turn your router off for at least 30 seconds to reboot.

Also, if you have anything that extends the reach of your WiFi - other than a mesh WiFi system - please try turning it off.

I hope this helps.

Translate
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Jschaefer
    Lyricist I
    Dec 14, 2022 11:57 PM UTC

    I’ve reset my router twice and rebooted my I phone. Help! Still won’t connect. 

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    Corry P
    Corry P
    Sonos Staff
    Dec 15, 2022 9:50 AM UTC

    Hi @Jschaefer

    I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. 

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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