Contributor I

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My iPhone app is not responding

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Hi

My SONOS app is on the home screen but when I hit the app it doesn’t respond. Just a quick flash and back to home screen.

Sonos app works fine on my MacBook and my wife's iphone app is fine too.

Any advice would be appreciated?

Thanks

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N

nmeeseAnswer

Contributor I

deleted and downloaded the app…. all signed up and working.

Thanks again guys

Airgetlam

I’d certainly try deleting the app from your iPhone, waiting a couple of minutes, then download a fresh copy from the iOS store. Make sure you ‘join existing system’ when prompted, and see if it continues to ‘flash’. If it does, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

almazri

Prodigy I

Hi

My SONOS app is on the home screen but when I hit the app it doesn’t respond. Just a quick flash and back to home screen.

Sonos app works fine on my MacBook and my wife's iphone app is fine too.

Any advice would be appreciated?

Thanks

Has been happening every few days for me since the last update. Try reinstalling and see if it fixes it, at least for a day or two. Then repeat.

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nmeeseAuthor

Contributor I

Thanks guys, I’ll give it a go 🙏

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N

nmeeseAuthorAnswer

Contributor I

deleted and downloaded the app…. all signed up and working.

Thanks again guys

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