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Trending Lyricist I
May 27, 2024
Answered

My Entire Music Libray

  • May 27, 2024
  • 23 replies
  • 645 views

I’ve spent countless hours and lots and lots of money building my mp3 library on my home computer. I’ve spent a LOT of money on a built out Sonos system. Why can’t I play my personal mp3 files on my Sonos system?  I’ve been unable to play my files since the update. I’m beyond mad.

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Best answer by FinalEpisode1

I called support (and yes, waited on hold for over an hour). There were a lot of steps to get my library re-added.  I had to grant the staffer remote access to my computer, as well as numerous administrative permissions and Microsoft access.  One of the steps was indeed disabling SMB 1.0, but there were numerous additional steps.  I couldn’t reproduce the solution on my own if I tried.  I don’t know if Sonos will fix this issue, so best to bite the bullet and call.

23 replies

Lead Maestro
May 27, 2024

Be sure your computer isn’t using the SMBv1 or HTTP file sharing protocol as Sonos no longer supports this.

"Receive with simplicity everything that happens to you." - Rashi
Trending Lyricist I
May 27, 2024

You’re speaking Japanese to me. Can you walk me through this, and possible solutions? 

Trending Lyricist I
May 27, 2024

Sonos really slammed me face first into a pile of mud here, haven’t they?

Lead Maestro
May 27, 2024

First check the Home Screen on the new app. Do you see “Music Library” listed under “Your Sources”? If you don’t see it, try restarting the app a couple of times and see if it pops up after each restart:
 

 

"Receive with simplicity everything that happens to you." - Rashi
Trending Lyricist I
May 27, 2024

I do not have my music library available after doing what you said. By the way, thank you for replying instead of up/down voting and moving along.

Lead Maestro
May 27, 2024

No problem.

What model computer is your music library stored on?

"Receive with simplicity everything that happens to you." - Rashi
Trending Lyricist I
May 27, 2024

11th Gen Intel(R) Core(TM) i7-11390H @ 3.40GHz   2.92 GHz
DESKTOP-LLL1U7O
Dell Inspiron 15 5510
Windows 11 Home
 

Lead Maestro
May 27, 2024

Do you have the Sonos app on your computer? If not, download and install the Windows app from here:

https://support.sonos.com/en-us/downloads
 

Then follow the instructions on the link below to add your library. If your library has already been added, try removing it and re-adding it:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos#

"Receive with simplicity everything that happens to you." - Rashi
Trending Lyricist I
May 27, 2024

Error adding music
Reason: Unable to add the shared folder to your music library (913)

Lead Maestro
May 27, 2024

Try the fix mentioned on this thread about folder permissions:

 

"Receive with simplicity everything that happens to you." - Rashi