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ZBIRD
Trending Lyricist I
February 7, 2023
Answered

Music Will Randomly Stop Playing and then Come Back On

I'll submit a report when I can duplicate the issue. But until then, here are the details of my Sonos S2 controller:

Computer Operating System - Windows 11

Sonos Connect - hardwired

Sonos OS: S2
Version: 14.20.1 (build 70436090)
Hardware Version: 1.17.5.5-1.0
Series ID: C100

I'm having the following issue:  

Music will randomly stop playing and then come back on. It happens with SiriusXM, Pandora, and Spotify when being played through Sonos S2
I've noticed this over the past ~2 weeks and it's getting worse by the day. Its happening now several times in a 30 minute time period. 

Can you please suggest anything that I may do to get this S2 controller to perform as it was doing prior to this issue?

Thanks very much.  

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    ZBIRDAnswer
    Trending Lyricist I
    February 8, 2023

    I performed a hard reset last night before I went to bed. I woke up early this morning and started to stream all kinds of music via my Sonos Connect. This is what I’m finding:

    Spotify - plays fine. No interruptions. 

    Radio Paradise - plays fine. No interruptions. 

    SiriusXM - randomly stops playing and then comes back on

    Pandora - randomly stops playing and then comes back on

    Upon further reflection I would have to say this has always been the case over the past ~2 weeks when I first noticed this issue. It’s really just with SiriusXM and Pandora playing on the Sonos Connect with the S2 software. 

    Since SiriusXM owns Pandora I’m inclined to believe it’s an issue on THEIR end. I may just leave this alone for now OR go into the SiriusXM forum to see what I can find there that is a similar issue. 

    I think if enough people complain about this issue then SiriusXM / Pandora will need to fix it. 

    Should I submit a diagnostic to Sonos or just leave this alone and let it resolve itself?

    Thanks very much. 

     

     

     

     

     

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    buzz
    buzz
    Grand Maestro
    February 9, 2023

    I know a person who is having no success playing SiriusXM at home. In this case there is no SONOS system to blame.

    ZBIRDAuthor
    Trending Lyricist I
    February 9, 2023

    The problem persists (SiriusXM and Pandora). Do you think I should unplug power to my Sonos Connect for 10 seconds and then plug the power back in performing a system reset OR do you think I should wait on that and submit a diagnostic to Sonos? 

    I did submit this issue in the SiriusXM forum yesterday but have heard nothing back as of this morning. 

    Thank you. 

     

     

    buzz
    buzz
    Grand Maestro
    February 9, 2023

    I’m not a SiriusXM user. It’s doubtful, but a reboot might help. Submit the diagnostic before rebooting.

    I’m not having any Pandora issues.

    ZBIRDAuthor
    Trending Lyricist I
    February 15, 2023

    Buzz - I disconnected power from the Sonos Connect and waited 10 seconds and then applied power to the Connect (soft reset?). Everything appears to be working fine now. SiriusXM is playing without interruption and I plan to test Pandora tonight. Thanks for all your help. 

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