Music library won't get indexed

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Hi guys,

Having some difficulty getting Sonos to index a new NAS drive I’ve added.

It finds the network share and specific music just fine and starts indexing but it never finishes the job (tried this a few times now). It shouldn’t be prohibitively large (135gb of MP3s) as it worked fine on the previous NAS hard drive (I’ve had to swap a faulty SSD for a new one- that’s the only reason I’m having to reindex).

It’s said that it’s been ‘Updating Music Library’ for about 20 minutes now on my Mac OS Sonos Controller. It’d be useful to know a little more about the actual progress of the job.

Music Library

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Ken_GriffithsAnswer

And scratch that. It’s finally indexed. One question I would ask though- is it quicker when reindexing and looking for changes? Just wondering if it was a lot slower as it was the first time this new drive had been indexed?

Yes, it is much (much) quicker after the initial indexing.

Show previous replies

Airgetlam

It makes a difference as to which Sonos device is doing the indexing. Different devices have different CPUs and memory, so some will do it more quickly than others. And no, I’m not familiar with any way to force one device to do it over another, save unplugging all the ones I don’t want it to run on.

Bruce

el rubio

my two cents: starting from scratch with a new path defined and ‘fresh’ copy of music tracks on your NAS will obviously take the longest time, however, the NAS performance and network congestion play a role her as well - I mostly initiate a reindexing from my Mac mini which is wire connected - if you want to run the reindexing during off-peak hours, you may opt for the scheduled updates

salu2.eu

Airgetlam

Note that it isn’t the Mac mini which is doing the re-indexing, it’s a Sonos device that does that, via its connection to the NAS via SMB.

Bruce

N

no1SteveB

Trending Lyricist I

Thanks everyone for their input.

However I'm afraid a lot of it has gone over my head.

Can anyone offer advice to a non techy like me ? Does Sonos offer a service ?

Just to recap I undertake the Indexing via WiFi from my 9 year old laptop where my music collection is stored on ITunes.

I have not had problems with Indexing before when it normally takes about 20mins. There are c. 3,000 tracks.

Recently I have started getting the encoding response to several tracks which spoils the playback of playlists by stopping tracks and skipping to the next track.

Thanks again in advance.

el rubio

hi @no1SteveB Sonos offers a support service if you submit a request or diagnostic report - with regards to the indexing, I would suggest to verify the condition of the tracks with issues: the file could be corrupt or the metadata (i.e. additional information about the track, author, genre and album artwork) incorrect - this can be verified with iTunes or or the Apple Music app

salu2.eu

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