Music library keeps disappearing

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I changed from itunes because all the songs in the playlist would not appear. Also, my music library from itunes kept disappearing. On Sonos recommendations, I changed to having sonos directly access the songs on my hard drive. Couple of days later my playulists that I set up in sonos playlists disappeared. I was told to upate my music library again. My playlists reappeared. Today, I open up sonos on my computer. My Sonos music library indicates no selections are available when I open sonos under artists and songs. Sonos is not allowing me access my music library. Yet, my playlist is there and it allows me to play songs.

I have large quantity of songs in my music library. So updating my music library now takes 25 to 35 minutes. I had never experienced my music library disappearing for seven years. Now it is a regular occurence.

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byrd50Answer

Contributor I

Thanks for your suggestions. My case was finally escalated after two weeks. My case was assigned to an individual who personally had the same NAS system. He indicated that the sonos browse for music library identified the music library but in not enough detail which in turn would allow music library to work sometimes and not other times. He manually typed in the detailed pathway which I now have for future use.

I had stopped using itunes because all my songs would not appear in my playlist. He thought that is may be an xml issue. He checked some of the songs that appeared in my itunes music library on sonos but would not go to my playlist. He indicated that there was no reason why songs would not go to the playlist as they were in format compatible to sonos and were xml.

I inquired why sonos does not allow you to back up playlists. he stated that sonos is working on that to allow backup to the cloud.

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byrd50Author

Contributor I

yes only one listing pointing to the NAS

Belly M

As Bruce suggested a reboot of all your Sonos devices is a good idea. Personally if this was happening to me I would factory reset them but it’s not normally a good suggestion as you loose all your settings and Sonos created playlists.

PS you can schedule a music library update during the night.

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byrd50AuthorAnswer

Contributor I

Thanks for your suggestions. My case was finally escalated after two weeks. My case was assigned to an individual who personally had the same NAS system. He indicated that the sonos browse for music library identified the music library but in not enough detail which in turn would allow music library to work sometimes and not other times. He manually typed in the detailed pathway which I now have for future use.

I had stopped using itunes because all my songs would not appear in my playlist. He thought that is may be an xml issue. He checked some of the songs that appeared in my itunes music library on sonos but would not go to my playlist. He indicated that there was no reason why songs would not go to the playlist as they were in format compatible to sonos and were xml.

I inquired why sonos does not allow you to back up playlists. he stated that sonos is working on that to allow backup to the cloud.

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