Music Library Folder Address

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I have a music library on an external USB drive to a Samsung Galaxy tablet. I have just “upgraded” to Sonos S2. Now when I want to “Add Shared Music Folder” to the Music Library Setup, it no longer gives me an option to browse, I can only fill in a box that wants an address string for the folder.

Whatever I try for the folder, I only get the response that “The computer ……. cannot be found”. I am guessing at the folder path so I assume that it is wrong, but it may be right and I have some enable/disable settings wrong on the tablet which is what much of the frequent problem advice seems to suggest.

What should the folder address be so I at least start with that correct? \\Galaxy Tab A (2018, 10.5)\Tablet\USB Storage 1\Music\ is a typical failure.

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J

John BAnswer

As far as I am aware, it has never been possible to include tracks stored on a mobile device, or on a drive attached to one, in a Sonos Music Library.

You might be able to access the tracks via "on this mobile device", although I wouldn't bet on it.

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A

aceretumAuthor

Contributor I

Yes, regularly reboot computer. Still no progress. The remaining block seems to be that the Sonos Set Up “Adjust file sharing settings” pop-up that I cannot get past wants me to add the Sonos Library Service to the Windows Firewall exceptions list. This is not an option specifically for me in Norton 360, so I have approved all exceptions there, but it has had no effect.

Corry P

Sonos Staff

Hi @aceretum

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and even fix it for you by remotely connecting to your computer’s desktop.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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