Music Library Fail

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Had gotten my music library connected via my Mac controller several months ago but today out of the blue it stopped working. Dead. “Unable to play...access to \\iMac\Music denied”

Re-entered same original settings but no luck. “Sonos was unable to load the music folder… check the username and/or password”

Username & password are indeed correct but no go. So frustrating!

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EastwayAnswer

Avid Contributor III

A quick followup to my above post…

My music library has been restored after a 2 ½ hour phone session with Sonos support. Both reps who helped me were professional, competent, patient. So, sort of a good word for Sonos.

But, IMO it shows how screwed up the system is if took such resources to resolve what should be (in my non-technical mind) a simple issue.

Airgetlam

My initial guess is that the manufacturer of your NAS pushed out an update that messed with your settings. Since you didn’t tell us which Sonos OS you’re using, I’ll just point you to some extra data:

For MacOS users, see this thread.

It is likely you’ll need to adjust the settings that got changed, and somewhat possible you’ll need to reset up the library in Sonos itself.

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Bruce

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EastwayAuthor

Avid Contributor III

Thanks, appreciate the feedback, but still no-go.

It would seem that since I’m not getting an Error 913 but rather: “...check the username and/or password” that the folder is set up correctly but for some reason my credentials are not recognized.

I guess I’ll try customer support. I did recently update to Mac 15.3.2 before losing my library. Who knows?

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EastwayAuthorAnswer

Avid Contributor III

A quick followup to my above post…

My music library has been restored after a 2 ½ hour phone session with Sonos support. Both reps who helped me were professional, competent, patient. So, sort of a good word for Sonos.

But, IMO it shows how screwed up the system is if took such resources to resolve what should be (in my non-technical mind) a simple issue.

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