Skip to main content
JohnB1106
Contributor I
July 31, 2024
Answered

Music Library constantly gets deleted

  • July 31, 2024
  • 15 replies
  • 527 views

Sorry if this topic has come up before and if there are solutions being developed.  However, I have built and rebuilt my music libraries at least 6 times now.  Each time I create them I am able to establish them and index all of the files.  Then I am able to play music from them for a day or two.  Then after a day or two the music libraries have disappeared and it is as if they have never been created.  Needless to say, I am sick and tired of having to rebuild these libraries every few days.  I am really at the point where I am ready to ditch my Sonos system and make an investment in a different system that is reliable and stable.  I used to really love my Sonos system and have enjoyed it for many years.  But these days the reliability of the system and the app are so poor it is not even worth using it any more.  Please tell me something is being done to fix this.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Corry P

Hi @JohnB1106 et al

We now consider this issue to be resolved with the latest updates.

If you still experience this issue, please first ensure your Sonos system is up-to-date, and then call in if still experiencing it.

Thank you for your patience.

15 replies

Show previous replies
Ian_S
Prodigy III
August 14, 2024

@JohnB1106 Indexing of a music library is not done by the desktop, mobile or tablet apps. It is done by the speaker(s). You’ll be pleased (not) to know that the speaker firmware 16.3/16.3.1 has issues with indexing, known issue, no ETA for fix… 

This is why the Mac/PC hosting a library needs to be on for it to complete else the speakers can’t build the library index that *they* hold. The apps do not hold an index or queue contents, they get that from the speakers. 

Do you turn off the Mac/PC containing the library? Does it stay around longer if you leave the Mac/PC on? 

Also do you have or did you have automated library re-indexing enabled? I’m going to guess that if the Mac/PC that hosts the library is off and an automated scan happens that it might decide the library is no longer there? Pure guess… likewise, maybe the new Sonos discovery code makes a similar (poor) decision if the PC/Mac hosting a library is off for a while… 

 

ppappas
Lyricist III
August 17, 2024

In my case, my Music Library is hosted on my Synology NAS which is always on, and I do have auto re-indexing turned on. In all the years I have been using Sonos, this was the first time I had to re-add my library. 

Corry P
Corry PAnswer
Sonos Staff
October 16, 2024

Hi @JohnB1106 et al

We now consider this issue to be resolved with the latest updates.

If you still experience this issue, please first ensure your Sonos system is up-to-date, and then call in if still experiencing it.

Thank you for your patience.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Lönne
    Lyricist I
    October 17, 2024

    I have the exact same issues here as well since a couple of months now. I’m glad that I’m not alone and it has nothing to do with my specific setup. Even though I tried a lot of things to fix (smaller library, SMB-Version used on NAS, etc.), nothing worked so far. 

     

    Hi @JohnB1106 et al

    We now consider this issue to be resolved with the latest updates.

    @Corry P: Do you mean by this: Speaker Version 81.1-58074 (or higher)?

    Since it should not be an app-related issue (as far as I understand it), the (Desktop-)App Version should not have an effect on it, correct?

    I will try it and report back here in a couple of days.

      Corry P
      Corry P
      Sonos Staff
      October 18, 2024

      Hi @Lönne 

      As it’s the speakers that do the Music Library indexing, I think it more likely that this fix was implemented in firmware (in other words, had nothing to do with any of the apps).

      As long as your speakers are up to date, you should no longer see this behaviour.

      I hope this helps.

       

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Terms & ConditionsAccessibility statement