Contributor I

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music library after latest app update

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Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

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aitchgfAnswer

Lyricist I

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

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jgatie

If you haven't followed those instructions in a while, then you didn't follow those instructions. They were recently updated with links to specifically instruct how to setup a share, and a different choice for how to add that share instead of adding a music folder.

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SlamDesi

Renowned Enthusiast II

What’s one to do, delete the S2 app and lose ALL functionality? Why didn’t Sonos release a desktop app that supports SMBv2 and/or 3 then? Or, is the Web App the only answer?

Hi @SlamDesi (Brad!), point of clarification: the Mac & Windows desktop apps do support SMBv2 and SMBv3. Technically speaker, the desktop apps are agnostic about SMB version. The firmware in your Sonos speakers, on the other hand, only speaks SMBv2 and SMBv3.

I hope that explanation makes sense.

So you’re suggesting I perform the firmware update on my speakers? I’ve hesitated in that operation since I “do” have the S2 desktop controller working on the iMac. For good reason I’m a bit afraid to update the firmware.

Also, it appears that you disagree with jgatie on the SMBv support via the S2 app?

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SlamDesi

Renowned Enthusiast II

If you haven't followed those instructions in a while, then you didn't follow those instructions. They were recently updated with links to specifically instruct how to setup a share, and a different choice for how to add that share instead of adding a music folder.

I’ve followed those instructions as well, choosing NAS instead of just a music folder. I’ve typed in the network path and, in this screen shot from my office S2 controller, I believe that I’ve input the paths correctly. Yes? No? And, the Permissions are wide open for the Sonos Music Library folder and for the drive that houses it.

Oddly, I was on the new iMac that the Sonos Family Room drive is connected to and, after opening the Sonos Web App, was surprised that it showed the Family Room library, the contents and, allowed me to play music. It “did not” allow the iTunes Music to be played though. It showed the albums, artist and songs but, I couldn’t play them. I’m assuming THAT share is not set up correctly but, that one could be sacrificed. Also, I couldn’t clear the Family Room cue using the Web App.

As for the iOS mobile app, I’ve typed in the Sonos Family Room path as seen above and, plugged in user name and password but, still have the grayed out “Add” button.

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gurt

Lyricist II

tried new update still getting error 913 when trying to add my music folder back

There’s a Sonos document and a particular YouTube video that details how to manually direct the network path to your music folder(s). It didn’t make my mobile app work but, I had to go through the machinations and reinstall the desktop S2 app and follow those guidelines to reconnect my music folders. With that being said, I think that this recent update should have automatically resolved the 913 error and seamlessly reconnected the missing libraries. Remember when we originally connected our Sonos gear to our networks and everything magically… worked?

Yea instead of fixing their program for them my solution was to switch to a different app that works out of the box.

Here’s a Sonos Support document about error 913 …

https://support.sonos.com/en-us/article/error-913-when-adding-a-music-library-share

It’s likely the library is using the wrong sharing protocol - the share needs to be using SMB version 2 or 3.

I don’t know what a sharing protocol is nor why I need to learn about it just to do what other programs do out of the box. Tech support acts like i give a heck about how secure SMB 3 but it doesnt seem worth it if it cant play music

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Dred174d

Lyricist II

Simple suggestion

bring back the alphabetical scroll bar on the right to search for music and artist

it wasnt broke and now it’s a pain to locate anything in my local music library

u guys must really like breaking things just to fix them

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SlamDesi

Renowned Enthusiast II

Simple suggestion

bring back the alphabetical scroll bar on the right to search for music and artist

it wasnt broke and now it’s a pain to locate anything in my local music library

u guys must really like breaking things just to fix them

I’ll tell you why I like Dred174d’s comment… It deals directly with the adage “If it ain’t broke, don’t fix it.” While this may not apply to streamers, it certainly does to those of us who don’t stream. I realize that Sonos and the moderators in here are doing what they can to plug the hole in the dike yet, nothing short of Sonos releasing an app that will automatically return those of us most radically effected to what we had will suffice.

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