Contributor I

Answered

music library after latest app update

Forum|Forum|2 years ago
May 7, 2024
851 replies
51368 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

Show previous replies

G

GC9000

Enthusiast II

Yes that helps - 👍

Firstly, as your using your routers 2.4Ghz WiFi band, I would suggest you set it to a fixed non-overlapping channel only (that’s Channel 1, 6 or 11) that’s assuming the router is not using one of those channels already - whilst in your routers settings, also see if you can change that bands channel-width to 20MHz only, rather than 20/40MHz. Check your Huawei user manual on how to change these settings either through their App or via a Web Browser connection to the router.

The one Move that has an SNR level of 28dB - that’s a weak-ish signal and needs improving - can you try it in a different location and gets its SNR level to 45dB, or higher.

See if doing those few things will improve matters and stop the audio issues.

Why would any of this cause the new app to freeze when it worked fine before. Has the infrastructure Sonos is now using fundamentally changed.

I’ll attempt to access the router and investigate the things you suggest but I’m still baffled why Sonos won’t work with my very basic setup.

Thanks so much for your help to date Ken

Ken_Griffiths

Why would any of this cause the new app to freeze when it worked fine before. Has the infrastructure Sonos is now using fundamentally changed.

I’ll attempt to access the router and investigate the things you suggest but I’m still baffled why Sonos won’t work with my very basic setup.

Thanks so much for your help to date Ken

The new Sonos App is not a player, it’s basically a ‘remote’ and ‘viewer’ for what’s available through the firmware on all Sonos hardware products. So technically speaking you could start the music on your speakers and close the App ..and even power off your mobile device and the music will carry on playing … I’m not sure why it might be freezing on screen but maybe just close the App in between use and see if that resolves the issue and/or turn off its ‘background refresh’ ability and mobile data access and see if that helps.

S

SlamDesi

Renowned Enthusiast II

Yes that helps - 👍

Firstly, as your using your routers 2.4Ghz WiFi band, I would suggest you set it to a fixed non-overlapping channel only (that’s Channel 1, 6 or 11) that’s assuming the router is not using one of those channels already - whilst in your routers settings, also see if you can change that bands channel-width to 20MHz only, rather than 20/40MHz. Check your Huawei user manual on how to change these settings either through their App or via a Web Browser connection to the router.

The one Move that has an SNR level of 28dB - that’s a weak-ish signal and needs improving - can you try it in a different location and gets its SNR level to 45dB, or higher.

See if doing those few things will improve matters and stop the audio issues.

Why would any of this cause the new app to freeze when it worked fine before. Has the infrastructure Sonos is now using fundamentally changed.

I’ll attempt to access the router and investigate the things you suggest but I’m still baffled why Sonos won’t work with my very basic setup.

Thanks so much for your help to date Ken

So… this particular portion of the thread makes my point for me. Firstly, Ken is a wealth of knowledge and has done his best to help us all through these past two months. With that being said, I’ll say it again: Why do we, the consumers, have to know any and/or all of the aforementioned bullet points sent to TIA Graham just to get our systems back to the way they were prior to the ill-fated detonation of said nuclear Sonos app?

In a quasi-affiliated aside: I’d be willing to forego using an NAS (in my case two SSD USB drives plugged into my iMacs) if someone could answer this: If one were to place ALL music files in our libraries into a folder on the main internal hard drive of a iMac and/or Windows computer, would THAT negate the issues plaguing the huddle masses who are using external NAS drives? Or, are those too considered Network Attached Storage devices?

Brad

Ken_Griffiths

So… this particular portion of the thread makes my point for me. Firstly, Ken is a wealth of knowledge and has done his best to help us all through these past two months. With that being said, I’ll say it again: Why do we, the consumers, have to know any and/or all of the aforementioned bullet points sent to TIA Graham just to get our systems back to the way they were prior to the ill-fated detonation of said nuclear Sonos app?

Brad

I regularly monitor my own network as things change often - a router update, or reboot, can result in WiFi channels changing and same goes for neighbouring WiFi networks too.

I’ve had two Ethernet cables fail in the past 12 months and a close neighbour has switched internet provider - all potentially having some bearing on my own local network.

I have installed updates to my modem, mesh WiFi, A/V equipment, mobile phones etc. etc. things are constantly changing here.

Not everything works for me ‘first time’ (out the box) - my Hue lights caused me some conflict issues with the House blinds and my TP-Link smart-plugs often cause duplicate IP address issues.

So I too sometimes have to get out the user-manuals too and get my hands dirty every now and again.

It’s not a perfect world and sometimes user-changes maybe required. For the majority though, I’m sure a good many things just work straight out the box and I’m sure that’s probably true for the many hundreds of thousands (if not millions) of Sonos customers worldwide.

You have to remember this community is like a hospital - people only come here when times are bad for them - so it feels much worse when hanging about around the corridors here - but I suspect the majority of people out there are doing okay with the new Sonos App and their speakers etc. If anything. the new App can (and will) work to play many audio sources successfully on Sonos products. I find the App reliable personally speaking, but just a little slow in some areas. It’s clearly not all plain sailing in the world of Tech. I can only add that the more I read and tinker around with these things, the more I learn, but in truth, every day for me, is still a ‘school day’.

buzz

Grand Maestro

Personally, I’m not having any trouble with my Synology external NAS drive.

press250

Prodigy III

In a quasi-affiliated aside: I’d be willing to forego using an NAS (in my case two SSD USB drives plugged into my iMacs) if someone could answer this: If one were to place ALL music files in our libraries into a folder on the main internal hard drive of a iMac and/or Windows computer, would THAT negate the issues plaguing the huddle masses who are using external NAS drives? Or, are those too considered Network Attached Storage devices?

Hi @SlamDesi (Brad!) apologies in advance if this ‘splainer is too basic or too complicated!

NAS stands for Network Attached Storage: an appliance that has storage (hard drives or solid state drives) and sits on your network (wired Ethernet or Wi-Fi). It presents itself to computers/devices on your network as a file server. While most of us think of a NAS as a bespoke box dedicated to storage, it can just as easily be a Mac or Windows machine that shares a local directory over your network. Indeed, other computers/devices on the network ‘see’ a bespoke NAS box and a Mac sharing a directory in exactly the same way … you can’t actually tell which is which.

A NAS is not connected to your computer directly over USB*. An SSD plugged into your iMac is called “external storage” and it is not a NAS.

When you share a directory on your iMac, you identify it either on an external USB drive or on the main internal hard drive. Once you’ve shared a directory, other computers/devices on the network have no idea if the shared directory is on an external USB drive or on the main internal hard drive.

Finally, let’s circle back to Sonos insisting on using the term ‘NAS’. As noted earlier, Sonos devices see your music library on a bespoke NAS box or your music library on your iMac in exactly the same way. Sonos devices cannot tell the difference over the network. So while it is certainly counter-intuitive to call a shared directory on your iMac a ‘NAS’, Sonos thinks it kinda-sorta makes sense because that shared directory on your iMac looks like a NAS to other devices on your network.

Having typed the above four paragraphs, I’m not sure the explanation is as clear as I hoped! Fingers crossed it helps at least a little bit. Don’t shoot the well-intentioned messenger. 😉

* Some NAS boxes actually offer direct connect as an option, but that is an exception