Contributor I

Answered

music library after latest app update

Forum|Forum|2 years ago
May 7, 2024
851 replies
51370 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

Show previous replies

C

ChrisBeck57

Lyricist III

I thought I’d try a fresh download of the app onto my iMac, it appears it is no longer available, only the web app. Seriously Sonos?

jgatie

I thought I’d try a fresh download of the app onto my iMac, it appears it is no longer available, only the web app. Seriously Sonos?

The Mac app is only available here:

https://support.sonos.com/en-us/downloads

It’s never been available on the Apple App Store.

C

ChrisBeck57

Lyricist III

I thought I’d try a fresh download of the app onto my iMac, it appears it is no longer available, only the web app. Seriously Sonos?

The Mac app is only available here:

https://support.sonos.com/en-us/downloads

It’s never been available on the Apple App Store.

Thanks, I couldn’t find it, the way things are I thought they’d removed it!

D

dwl98

Lyricist I

I cannot believe they broke such a basic part of the app's functionality.

J

jreddaway

Renowned Enthusiast I

Sorry, @ChrisBeck57 , I have jumped to too many conclusions in this thread, one of them being that you were on Android (based purely on the V number). As you're in the Apple camp, I can do nothing for you as I don't go there.

It appears that both camps have their own issues here. Like Tolstoy's families in Anna Karenina, "Happy families are all alike; every unhappy family is unhappy in it's own way."

They are all unhappy, though, when faced with Sonos software!

Good luck,

John

E

Eudaimonx

Lyricist III

Hi all those people that are sharing the pain (of losing music libraries), has anyone (else) seen this (link below) ……. I thought “FINALLY they’ve listened and taken action”!

“The Sonos app gets another free upgrade that reintroduces fan-requested features https://www.t3.com/news/the-sonos-app-gets-another-free-upgrade-that-reintroduces-fan-requested-features “

My hope of simply getting my music library back and functioning ‘as was’ doesn’t seem to be a ‘fan requested feature’ (according to Sonos?)

But they have not. That article is nonsense, probably paid for by Sonos. Updated both desktop and mobile apps today, nothing, zilch, nada. Ih and now my desktop app won’t read my library. These people are grossly incompetent.

G

Greenland

Prodigy I

Hi all those people that are sharing the pain (of losing music libraries), has anyone (else) seen this (link below) ……. I thought “FINALLY they’ve listened and taken action”!

“The Sonos app gets another free upgrade that reintroduces fan-requested features https://www.t3.com/news/the-sonos-app-gets-another-free-upgrade-that-reintroduces-fan-requested-features “

My hope of simply getting my music library back and functioning ‘as was’ doesn’t seem to be a ‘fan requested feature’ (according to Sonos?)

But they have not. That article is nonsense, probably paid for by Sonos. Updated both desktop and mobile apps today, nothing, zilch, nada. Ih and now my desktop app won’t read my library. These people are grossly incompetent.

If your existing library is on a SMBv1 only device (old NAS, old router with usb memory stick, or out-of*date PC) then you'll never see your library again. You need a file store which has smbv2/3 protocols installed. Newer routers & NAS devices should be compatible.

🎵 First We Take Manhattan Then Berlin 🎵

E

Eudaimonx

Lyricist III

Hi all those people that are sharing the pain (of losing music libraries), has anyone (else) seen this (link below) ……. I thought “FINALLY they’ve listened and taken action”!

“The Sonos app gets another free upgrade that reintroduces fan-requested features https://www.t3.com/news/the-sonos-app-gets-another-free-upgrade-that-reintroduces-fan-requested-features “

My hope of simply getting my music library back and functioning ‘as was’ doesn’t seem to be a ‘fan requested feature’ (according to Sonos?)

But they have not. That article is nonsense, probably paid for by Sonos. Updated both desktop and mobile apps today, nothing, zilch, nada. Ih and now my desktop app won’t read my library. These people are grossly incompetent.

If your existing library is on a SMBv1 only device (old NAS, old router with usb memory stick, or out-of*date PC) then you'll never see your library again. You need a file store which has smbv2/3 protocols installed. Newer routers & NAS devices should be compatible.

That’s not the issue, it worked yesterday for fk sake. Now nothing. Im selling everything and never buying this overpriced crap again.

G

Greenland

Prodigy I

Hi all those people that are sharing the pain (of losing music libraries), has anyone (else) seen this (link below) ……. I thought “FINALLY they’ve listened and taken action”!

“The Sonos app gets another free upgrade that reintroduces fan-requested features https://www.t3.com/news/the-sonos-app-gets-another-free-upgrade-that-reintroduces-fan-requested-features “

My hope of simply getting my music library back and functioning ‘as was’ doesn’t seem to be a ‘fan requested feature’ (according to Sonos?)

But they have not. That article is nonsense, probably paid for by Sonos. Updated both desktop and mobile apps today, nothing, zilch, nada. Ih and now my desktop app won’t read my library. These people are grossly incompetent.

If your existing library is on a SMBv1 only device (old NAS, old router with usb memory stick, or out-of*date PC) then you'll never see your library again. You need a file store which has smbv2/3 protocols installed. Newer routers & NAS devices should be compatible.

That’s not the issue, it worked yesterday for fk sake. Now nothing. Im selling everything and never buying this overpriced crap again.

So, did you update anything. Where are your music files located?

🎵 First We Take Manhattan Then Berlin 🎵

L

LouisJordaan

Enthusiast II

Unfortunately it seems Sonos has forgotten what their point of difference was at the start. They used to focus on a quality product and quality sound and they refused to follow the trends. Unfortunately the world works like this now, once a company has a good product and a bit of a following, they forget about their customers and they start doing exactly what the competition does, then it becomes all about investors and the dollars and cents and the customers start to suffer.

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