Contributor I

Answered

music library after latest app update

Forum|Forum|2 years ago
May 7, 2024
851 replies
51370 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

Show previous replies

jgatie

Yes, it will show up, but disappears tomorrow.

Why are you throwing water on any help given to try and fix things for people? People getting things working is a positive thing, for them at least. Let them have that, you can rant and rave in the other 172 negative threads about the app.

J

jtkeep

Enthusiast II

Well after many hours trying to find my music library on my macbook air and iphone ipad

i rang Sonos support over one hour and many tries he downloaded Plex media server

on my mac and that could find and play via the new Sonos app my music library this

also copied too my iphone and my wifes Samsung phone and tablet so we can play music

again, but not my new ipad?

N

Nimrod knows

Lyricist I

We are consumers at a circus watching the clowns dismantle the big top with us in it.
Any defence of this app is self serving and hypocritical. Abject disaster.
Sonos, sort it quickly or face an exodus, other options are available. The hardware will not keep unhappy consumers loyal for long, even though you believe it is your USP. Hardware is only as good as the operating system.

E

Eudaimonx

Lyricist III

As far as I can tell there is currently no way on the mobile app. I was able to get it to kind of sort a work on my desktop app, but if I do this I have no control from the mobile app, except adjusting the volume. So no, nothing in regards to accessing your music from the mobile app, yet, or so they say. mid june, is what Sonos is saying.

Some have found that after adding the library on the PC/Mac app, if you close out the mobile app completely and then restart, library access will show up.

this was the case with the last update, does not seem to be this time. We will see.

L

LouisJordaan

Enthusiast II

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

My music library from my NAS disconnected from the new app and when trying to reconnect I constantly get an error. However as an experiment I tried connecting the NAS to the S1 app with no problems at all. This upgrade to S2 is the worst. Just get a recorded message with SONOS Australia saying they are aware of multiple issues and fixes will be released soon. A joke. Then to rub it in I keep getting SONOS emails trying to upsell me on new products. They have to be kidding!

How embarrassing that they can still continue promoting the new app and keep trying to push new products instead of sorting out the mess they created. Shocking how they are expecting customers to have to deal with it for nearly 2 months without any resolutions

Embarrassing indeed. I’m hoping that someone on here can point me in the right direction as I’ve tried contacting the technical support lines but can’t get to talk to anyone.

Currently, the only music I have that’s reliable through S2 is radio. I have an old but perfectly serviceable smb1 NAS drive that I’m unable to firmware upgrade. It holds a very extensive and obscure music collection. This can no longer be seen. Until last weekend it worked faultlessly s it has done for many years.

In exasperation I subscribed to Apple Music which mysteriously managed to index my private music library albeit with a large number of tracks and whole albums greyed out (presumably because they don’t have them). Now the problem; AM will only play two or three tracks before it completely freezes and the only way I can unfreeze it is to reset my router.

So I have a couple of questions that I can’t find answers to:

1. Will Sonos reinstate smb1 NAS support as it has done since I bought my first kit from them in 2006, or is it junk now?

2. Are Sonos able to fix the freezing issue with AM (I have very fast fibre internet at 100Mb plus) or is this how it’s going to be period (it worked fine before the new release)

There are a whole lot of other bugs that I’ve experienced like random dropping of speakers and odd volume changes, but they seem relatively insignificant compared to losing the ability to play any music of my own choice and library.

It’s annoying that I have had to come to the community to ask for help rather than going directly to Sonos, but I’ve tried their help lines without success.

The only correspondence I get from them is constant upselling of new kit which is infuriating when the current kit I’ve got is next to useless right now.

Thanks in advance GC

I believe the key to all of this is encapsulated in this “The only correspondence I get from them is constant upselling of new kit”; Note how the new app has a new option to “add headphones” so could that be the reason we’re all in this nightmare scenario. Cynical, greedy manipulation of previously loyal customers does not deserve to be rewarded and I can confirm that I will DEFINITELY NOT be buying their new headphones (or any other new Sonos tech) however good (or not) they are. I’m ‘sticking’ with the S1 app that (still) allows me to access & play my library of music to my ‘older’ Sonos speakers and I will seek to “downgrade” any speakers that are able to work on S1/S2 and will look to sell any that only work via the S2 or newer apps. I’ve ‘stopped’ the ‘auto renew’ from within the app.

How sad that we are all in this position now, after the product used to be sooooo good. I am also on the verge of walking away from Sonos

E

epie

Trending Lyricist II

Is it possible to start a class action lawsuit over this?

L

LouisJordaan

Enthusiast II

Is it possible to start a class action lawsuit over this?

I reckon it needs to be strongly considered. Sonos has essentially taken so much functionality away from systems, that we as customers paid premium prices for and have used for years in a particular way. And to make it worse, they are not offering solutions, they are making us wait until they are able to write their new app.

L

LouisJordaan

Enthusiast II

Is it possible to start a class action lawsuit over this?

I reckon it needs to be strongly considered. Sonos has essentially taken so much functionality away from systems, that we as customers paid premium prices for and have used for years in a particular way. And to make it worse, they are not offering solutions, they are making us wait until they are able to write their new app.

There is also no guarantee that their fixes in their new app will bring back all the functionality we have all been used to either. What a shambles….The more I think about it, the more frustrated I am becoming. My system is useless as it is at the moment.

G

GC9000

Enthusiast II

Is it possible to start a class action lawsuit over this?

I reckon it needs to be strongly considered. Sonos has essentially taken so much functionality away from systems, that we as customers paid premium prices for and have used for years in a particular way. And to make it worse, they are not offering solutions, they are making us wait until they are able to write their new app.

There is also no guarantee that their fixes in their new app will bring back all the functionality we have all been used to either. What a shambles….The more I think about it, the more frustrated I am becoming. My system is useless as it is at the moment.

My system is next to useless now too and I don’t know what to do. My old NAS drive no longer works at all and it has worked perfectly in the old version for many many years. If I buy a new one with latest firmware will it ever work? And why should I have to go and buy new kit that’s never given me any issues?

I’m unable to stream more than three tracks from Apple Music because my system will freeze and only a router hard reset will clear it. So all I’m left with is radio which seems to work. This is definitely not what I’ve purchased into and a massive step back from S2.

I feel very let down and abandoned by Sonos right now and to add insult I’m unable to get through to speak to Sonos support, but as a company they continue to send me adverts for new kit as if nothing is wrong!

A

argive

Lyricist III

If you say you are listening to all feedback and recoding all concerns then hear this: I have been using Sonos since 2008, and relying on it to stream lossless music and TV sound to multiple rooms: it was your USP and it worked. Your recent actions have destroyed the usefulness of my system and any remaining faith I had in you as a company (don’t get me started on “S2”).

The use of that word “courageous”, and your responses ever since display breathtaking arrogance and contempt. So you knew better than the people who invested in you, how we should use your system in future, did you? We all understand when things go wrong, and we forgive. But here nothing went wrong, you knew what you were doing, and did it anyway: and that’s what is unforgivable.

Good luck: with that attitude to your consumers you’re going to need it. To those who are happy now, you’ll do the same to them in due course, when their usefulness to your bottom line is exhausted and you’ve moved on (how could they be so dull as not to evolve as you see fit?). Meanwhile, and in due course, and at my own speed, I will find a way to move on from you myself.

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