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Marcovangennip
Contributor I
May 7, 2024
Answered

music library after latest app update

  • May 7, 2024
  • 851 replies
  • 51369 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library 

 

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

 

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    Best answer by aitchgf

    Hi mvosloo

    Thanks for the response tip, will try it our and see how I get on!

    851 replies

    Show previous replies
    andyfoster35
    Contributor I
    May 28, 2024

    I can no longer view my albums and songs and cannot therefore play them in Sonos. My playlists are visible and work ok, but I like playing albums and creating new queues of music to play. This seems to have all gone unless I’m missing something? Absolutely disgraceful service from Sonos, they need to sort it fast after taking a lot of money from me for their products 

      LouisJordaan
      Enthusiast II
      May 28, 2024

      I just downloaded the sonosphone app from the app store for $3.99.  I now have my libray back and able to play all my music and playlists on my Sonos system.  No waiting for June as this third party has competent tech people.  

      Same, works with no nonsense

      GC9000
      Enthusiast II
      May 28, 2024

      I just downloaded the sonosphone app from the app store for $3.99.  I now have my libray back and able to play all my music and playlists on my Sonos system.  No waiting for June as this third party has competent tech people.  

      Same, works with no nonsense

      Will this app enable me to continue using my old NAS drive with Sonos or have Sonos removed the ability to index an smbv1 device through their system?

      Greenland
      Prodigy I
      May 28, 2024

      I just downloaded the sonosphone app from the app store for $3.99.  I now have my libray back and able to play all my music and playlists on my Sonos system.  No waiting for June as this third party has competent tech people.  

      Same, works with no nonsense

      Will this app enable me to continue using my old NAS drive with Sonos or have Sonos removed the ability to index an smbv1 device through their system?

      Depends whether you have installed the latest firmware update which I believe killed SMBv1.  You need a NAS with smbv2/3.

      Sonophone (which is ONE developer, not a corporation!) won't see the file library if you've installed the latest firmware.  It will work if you haven't updated. 

      🎵 First We Take Manhattan Then Berlin 🎵
      LouisJordaan
      Enthusiast II
      May 28, 2024

      My Sonos app forced me today to update my Hardware and immediately my system stopped seeing my Library on my Mac. I Spent nearly 4 hours, including wait times, speaking with sonos today, first on live chat then on phone. They assured me there is no way to get your library on NAS or PC or MAC to work through the app. They also couldn’t get it going through my Mac. I fiddled with it after the call and got it going on my Mac at least, but this is useless to me. The tech blamed the issue on SMB, he essentially said that hey haven’t got it working on their app, that’s why the app is unable to play music from a library on a computer. I don’t understand how a company can think it is ok to remove functions from a system that a customer has paid for and not only that, that they can bring out an app with so many missing features that were previously available. They shouldn’t be able to get away with this.

        LouisJordaan
        Enthusiast II
        May 28, 2024

        I just downloaded the sonosphone app from the app store for $3.99.  I now have my libray back and able to play all my music and playlists on my Sonos system.  No waiting for June as this third party has competent tech people.  

        Same, works with no nonsense

        Will this app enable me to continue using my old NAS drive with Sonos or have Sonos removed the ability to index an smbv1 device through their system?

        According to Sonos support smb2 - smb4 will work but not sure if smb1 will work

          Greenland
          Prodigy I
          May 28, 2024

          I just downloaded the sonosphone app from the app store for $3.99.  I now have my libray back and able to play all my music and playlists on my Sonos system.  No waiting for June as this third party has competent tech people.  

          Same, works with no nonsense

          Will this app enable me to continue using my old NAS drive with Sonos or have Sonos removed the ability to index an smbv1 device through their system?

          According to Sonos support smb2 - smb4 will work but not sure if smb1 will work

          I answered this already above. If you have installed the latest firmware, it will NOT work.  It will work if you have NOT installed new firmware. 

          🎵 First We Take Manhattan Then Berlin 🎵
            JF2604
            Contributor I
            May 28, 2024

            comment connecter un répertoire de mon ordin sur sonos ?

             

            Moderator edit:
            Google Translate-

            how do I connect a directory from my computer to sonos?

              CathyBrownSquash
              Lyricist I
              May 28, 2024

              This issue has been going on for several years. I spent hours uploading my music library to Google then YouTube and I am unable to see all my songs or albums in Sonos. I get from A to about E. 

              Is this ever going to be fixed or should I switch music systems. 

               

              zipzap2902
              Contributor I
              May 29, 2024

              Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library 

              My music library from my NAS disconnected from the new app and when trying to reconnect I constantly get an error. However as an experiment I tried connecting the NAS to the S1 app with no problems at all. This upgrade to S2 is the worst. Just get a recorded message with SONOS Australia saying they are aware of multiple issues and fixes will be released soon. A joke. Then to rub it in I keep getting SONOS emails trying to upsell me on new products. They have to be kidding!

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