Music Library

I’d double check that you have a ‘clean’ install, i.e. delete the app, reboot the device, then download and reinstall the app, making sure to ‘Connect to existing system’ when presented the option. 

If it continues to crash, I’d call Sonos Support directly to discuss it.

I am still getting error code 913 today despite both of my apps (iPhone and iMac) being up to date.  Has anyone with this music library issue found a resolution yet?

Delete your existing library and re-add using the new app from yesterday.

I don’t have an existing library to delete in Sonos as it somehow was removed during a recent Sonos update.  That is why I am trying to add it back and when I do I get error code 913.

Also, despite a manual push for an update, the most recent updates I am able to download are16.3 for my iMac Controller and 80.04.04 for my iPhone.

Sometimes the iOS app gets rolled out at different times to different areas.  You can also follow these instructions on using the Mac app:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Or these instructions specific to the 913 error:

https://support.sonos.com/en-us/article/error-913-when-adding-a-music-library-share

Thank you.  I followed all of these instructions for my iMac and I am still getting an error code.  I also no longer have the Music Library option on my iPhone Sonos app under Manage, so I can’t add it there either.

Are you sure?  Those instructions have recently changed, specifically they now require you to add a share as if it were an NAS (choice #3) instead of your local music file (choice #1, which will cause the 913 error).

Yes.  I followed all of the instructions 2x to make sure I did not make any mistakes.

The updates finally came through today and I was able to add back my library using the helpful articles from jGatie.  Thank you!

My playlists did not import for some reason.  They always have in the past.  Any tips on getting these to import?

I had similar issues: Music Library on a Windows share, created a local user fo the Sonos mobile app, updated to the latest app (the one released a couple of days ago), trying to add the share, getting various errors: (Unable to connect, access denied, check credentials, Nothing happens once i click “Add”. Some times it seemed to be working, the library gets added. However when I went to “Scan for New Content”, nothing happened or I was getting an “Something went wrong”. Worst of all: the Library entry was seemingly not stored. Once I left the menu and went to the home screen, the Library is gone, like it was never added. 

However at some point the Libraries just reappeared in the menu. I guess it was doing it’s indexing in the background, without updating the UI. So everything seems to be working again. I expect they will release another version soon to clean up remaining bugs.

However I believe we can all agree they managed the whole thing in a terrible way..