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roger corke
Contributor II
June 26, 2020
Question

Music files not available message since S1

Since being forced to move over to S1 I get an error message every morning, saying that my music files are not available.

Theyt are - I can still play music from my library. But how do I get rid of this annoying message?

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2 replies

Jigger L.
Retired Sonos Staff
September 27, 2020

Hi @roger corke thanks and welcome to the Sonos Community. We appreciate you raising this to us. I will be asking a few questions in order for me to fully understand the concern. Please answer these questions:

  • When did it start happening?
  • What device are you using to navigate the Sonos App?
  • Have you tried using a different device to navigate the Sonos App to check if you are also getting the same error?

Kindly submit a diagnostic also in order for us to check your system. Let us know if you need further concerns. Thanks! 

roger corkeAuthor
Contributor II
November 14, 2020

Apologies for taking so long to reply - I misse dthe email saying you had responded.

It started when I moved over from the old Sonos app to Sonos S1 and it’s happened ever since. It only happened on my Mac - there’s not glitch screen on my iphone, iPad or my Sonos controller. I spoke tdo Sonos, who said I should move the daily update of my music library to a different time (from 2am to 12 noon, in my case). That jus tmeantd I got the same glitch screen in the middle of the day rather than first thing in the morning when I opened up my Mac

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