music cuts out

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I was recently traveling and when I returned home, I have had major issues with my system. I have multiple different Sonos speakers and every time I play music, the song cuts out before it ends. I can’t even get through one song. I have tried just playing one speaker but nothing has helped. Don’t believe it is a Wi-Fi issue, since I have had no other issues with any other device in the house.

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Stanley_4Answer

Grand Maestro

Wouldn’t hurt to submit a diagnostic after a failure and then contact Sonos support with the number, they can see internal data we can’t and might have some suggestions.

G

Gaham

Headliner I

I believe that this is a known issue so is on the list to be resolved in a future update.

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Stanley_4Answer

Grand Maestro

Wouldn’t hurt to submit a diagnostic after a failure and then contact Sonos support with the number, they can see internal data we can’t and might have some suggestions.

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