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dan4885
Contributor I
May 13, 2024 12:33 AM UTC
Question

Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

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I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

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    108 replies

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    dansundell
    Lyricist I
    May 25, 2024 2:10 AM UTC

    me 57?  this new app has made just listening to music impossible.  but it’s even more frustrating when it says you won’t own the system I obviously own

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      just as frustrated
      Lyricist I
      May 30, 2024 2:46 AM UTC

      same crap as everyone here.  just piss poor costumer support and app.  whoever came up with this “update” needs to be FIRED!!!! NOW!!!

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      Björkliden
      Lyricist I
      Jun 5, 2024 6:05 PM UTC

      I am so f-* frustrated!!! updated the app to version
      80.02.04 - and now nothing works! I have been askes to log in as admin, but it won’t work - I am logged in, but the question is coming again and again. And when I tried to connect my devices it’s not working! 

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      Johnewa
      Lyricist I
      Jun 7, 2024 2:23 PM UTC

      This worked for me:

      • Uninstall Sonos App
      • Reboot router
      • Reboot phone
      • Reset all speakers
      • Unplug from tv
      • Install sonos app
      • set up new system 
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        Björkliden
        Lyricist I
        Jun 7, 2024 9:18 PM UTC

        Ok, I Will try tjat. Thank you 

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        ScottieBizzle
        Lyricist I
        Jun 9, 2024 11:54 AM UTC

        Same problem, app is unsable. Good luck with support, I’ve been trying to get my amps returned for 4+ months, support is absolutely terrible.

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        sjodoin
        Lyricist I
        Jun 9, 2024 7:17 PM UTC

        This worked for me:

        • Uninstall Sonos App
        • Reboot router
        • Reboot phone
        • Reset all speakers
        • Unplug from tv
        • Install sonos app
        • set up new system 

        I had the same problem and Johnewa’s solution worked for me.

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        sowecastellano
        Lyricist I
        Jun 12, 2024 2:49 PM UTC

        The issue is as simple as the network protocol you are using.

        Sonos is not working well with 5 Ghz networks. Just connect your mobile device to a 2,4 Ghz and add your Sonos devices to the 2,4 Ghz networks. It will work perfectly.

        I am actually running a separate 2,4 Ghz hotspot connected to the main router to operate the Sonos system. Only for that.

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        Kerelcj
        Lyricist I
        Jun 16, 2024 2:01 PM UTC

        Had the same issues after changing wifi services and then trying to reset from my iphone.

         

        I then logged on from the clunky Windows app and completed all updates. Solved the update issue also allowed connection to IOS.

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        Brynbuga
        Contributor I
        Jun 16, 2024 4:45 PM UTC

        I have the same issue  It's typical "all fur coat and bo knickers" from sonos 

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