Mixcloud wont play

Hi all. I was pointed here by another person with similar issues. I’ve done all the checks as requested but it’s happened again today on the weekend (as above weekends are most affected) 

last time I talked on a strand about this issue outside of my original strand I was told off by a Sonos helper but as I’m invited this time by another person with a similar issue I’m hoping it’s ok?

Anyway!  If I’m in the wrong positing here I apologise again but if Mixcloud could work with the issue everyone is seemingly experiencing then all is good! 

Hi everyone, we appreciate your time and effort in working through this, as per the above suggestion,  it would be best to reach out to Sonos Support, so we can take a closer look at this in real-time to expedite the process. I suggest our phone team for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the computer/controller to see what's going on.

If you have any other questions, please feel free to let us know, we’re always here to help.

It's been poor for months now, Sonos listed it as an outage a few weeks back but it's not really fixed.

Odd how one representative says they're looking into it with Mixcloud and another says it's the users system fault?.

Plenty of posts about it not working..