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dckluth
October 18, 2020
Question

Mixcloud connection lost

Mixcloud connection keeps getting lost or is unable to connect. Not a new problem but getting worse.

Diagnostics: 904598337

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    30 replies

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    craigski
    Local Superstar
    November 11, 2020

    If you haven’t already, log a ticket with mixcloud, they say they are currently looking into it, but if they get more tickets they will have a better visibility of the number of Sonos users with issues:

    https://help.mixcloud.com/hc/en-us/requests/new

     

      dave.furlong
      Lyricist II
      November 11, 2020

      Ticket logged

       

      tbb
      Lyricist I
      November 11, 2020

      Let them know

      https://support.sonos.com/s/?language=en_US#contact

       

      They should fix that annoying issue!

      4eti
      Lyricist I
      November 12, 2020

      same issue, using wired connection to sonos, no wireless

      diagnostics # 1857498949

      no issue playing outside of sonos

       

      Roel Janssens
      Roel Janssens
      Trending Lyricist I
      November 13, 2020

      Same issue here, will log a ticket at Mixcloud too ...

      Airgetlam
      Airgetlam
      November 13, 2020

      https://status.sonos.com

      Bruce
        dave.furlong
        Lyricist II
        November 13, 2020

        That's great.  They had said it was working again a couple of weeks ago when clearly it wasn't. 

        Rowena B.
        Rowena B.
        Retired Sonos Staff
        November 14, 2020

        Hi folks. Thanks for reaching out and welcome to the new users here in the community. We have coordinated this with Mixcloud and they are currently working on their infrastructure. You may experience service interruption during this period. @Airgetlam is correct. You can always check the progress on https://status.sonos.com. Please feel free to reach out in the future if you have any other questions. You're always welcome here.

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        Mindhorn
        Lyricist I
        November 14, 2020

        Hopefully this gets sorted soon as it’s a real problem that’s driving me up the wall. 

        Rowena B.
        Rowena B.
        Retired Sonos Staff
        November 14, 2020

        HI @Mindhorn, thank you for reaching the Sonos community with your concern. The fix is still in progress. You too can check the status by visiting this link https://status.sonos.com. If you have any questions or need assistance with your Sonos, please feel free to reach us. We are here to help you out.

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