Mixcloud connection lost

I have the same issue. I don't know when it started because I haven't listened to mixcloud in a while on Sonos, but I do know that yesterday and today I cannot get mixcloud to play at all  via Sonos. I keep getting a message "the connection to mixcloud is lost". 

​Hi folks, 

@dckluth , welcome to the Sonos community, and thank you for submitting the diagnostic.

Upon checking the diagnostic, there’s a network-related issue in your Sonos system. This usually caused by network communication, either between Sonos devices and your router or between Sonos and the internet.

@jpdudley, thank you for reaching back to us.

We greatly appreciate you being a part of the Sonos family. It is our pleasure. Let me ask to ask a few questions and will give some suggestions on what you can follow.

Have you tried to remove and re-dd the music service in the Sonos app?
Do you experience the same if you play music directly from the Mixcloud app? How about from the Mixcloud website?

If the issue persists, the streaming connection between Sonos and Mixcloud is unstable. My suggestion would be to try to change the Sonosnet Channel from 11 to 6 and 1. Make sure that you play music to one room only. After those options and still the same, disconnect all the Sonos devices and router from the power, wait for 5-10 seconds then reconnect the router back to power. Once the internet is back, connect all the Sonos to power then observe.

if you’re still getting the same issue, please submit a diagnostic report of your system and reply to us with the confirmation number. 

We and the community are always here to help.

Hi,

I a also having the same problem and it has been going on for a couple of months now. It will be ok for a couple of days hen it reverts to not playing. One it looses connection on one mix, it then can’t play any other in the list saying they are either not decoded properly or just lost connection. This can happen when it has just been playing that exact mix!

I have removed and added the service numerous times & re-authorised the account several times. Everything is fine if I play from the Mixcloud app or the website. I am only playing in one room. Do I need to try and reset the Sonosnet Channel as described above?

Many thanks

A-M 

I’ve been getting the same issue more and more frequently lately. It also started a few months ago and has been getting progressively worse. I haven’t tried re-authorizing yet, but I have disconnected everything from power and reconnected it. It doesn’t happen with any other streaming service, so I’m convinced is a Sonos/Mixcloud thing instead of an internet/wifi thing.

It happened just minutes ago. I was listening to a Mixcloud podcast on all speakers. I pause due to receiving a phone call. After the call I try to resume and get the “Unable to play ‘<podcast name>’ - the connection to Mixcloud was lost” message. Now nothing from Mixcloud will play.

Diagnostic report: 878210720

Apparently Sonos have listed Mixcloud as not working at the moment..

Just been messing about with my router but it's a Mixcloud/ Sonos issue..

Any news on when sonos will fix this?

I’m having the same issue. It started a few months ago..

Hi folks,

Thank you for reaching us here in the Sonos community. I appreciate you for letting us know about your concern and what you have done so far. Let me help you out with this.

Upon checking the status of our music services, there's no reported issue on Mixcloud. The previous issue has already been resolved.

I'll be asking you some questions to provide you a solution.

1. Do you experience the same on other music services?
2. On which speaker are you experiencing the issue? All or specific? During group or individual playback?
3. Do you experience the same if you play music directly from the Mixcloud app? How about from the Mixcloud website?
4. Do you have a Sonos device wired to your router?

Please try to play music to test the playback on Mixcloud for a few minutes then run a diagnostic. Just include the confirmation number in your response so that we can look up the information.

If you have any questions about this. We and the community are always here to help.

This issue has been happening for me with increasing frequency for the past few months. It now doesn’t work for me about 50% of the time. I was SO motivated to fix it that I bought a whole new WiFi mesh system and a new cable modem. There is no difference. 

After several back and forth interactions with Sonos customer support it seems that there is no easy solution. The front end support techs are not willing to do anything beyond the ‘turn everything on and off’, ‘let me see your diagnostics’ routine.

I reached out to Mixcloud, but no response there. I’m pretty disappointed, as this is the only music service I really want to use.

There is clearly a technical / server issue between Mixcloud and Sonos and no one wants to try to fix it. And honestly, it’s annoying.

I’m looking forward to transitioning from Sonos once theres a viable whole house solution alternative. I’m over it.
 

Hi @kevin_f, thanks for sharing this with us. We truly value your feedback. We’re sorry your experience didn’t match your expectations.

Streaming with Sonos requires a stable internet connection to be able to communicate with the music services’ cloud to play with your Sonos speakers. If the system requirements were not met, audio interruptions/issues may be experienced. You may also check the status of your music service from our website if there’s an ongoing outage.

Please feel free to reach out in the future if you have any other questions. The Sonos Community is always here to help.