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Trending Lyricist I
Nov 24, 2023 8:08 PM UTC
Answered

Missing queue in Mac controller 15.10

I was unable to find any mention of this in the forums, but my latest Sonos Mac controller (15.10) always shows ‘The queue is empty’ when playing music from my Music Library. The version on my iPad correctly lists all of the song titles in the queue. Not a major deal (I guess), but it prevents me from being able to clear the actual queue from the Mac controller. Is anybody else having this problem?

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Corry P
Corry PAnswer
Sonos Staff
Nov 27, 2023 11:49 AM UTC

Hi @barkinglobster 

Thanks for your post!

I recommend you uninstall the Sonos app from your Mac, download it from this link, and reinstall.

If that does not fix the issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

1 reply

Corry P
Corry PAnswer
Sonos Staff
Nov 27, 2023 11:49 AM UTC

Hi @barkinglobster 

Thanks for your post!

I recommend you uninstall the Sonos app from your Mac, download it from this link, and reinstall.

If that does not fix the issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein