Missing BBC Sounds

Forum|Forum|2 years ago
July 2, 2024
10 replies
300 views

Hi, trying to set up a new Sonos system, can’t add BBC Sounds, it doesn’t appear in the list of available services. I’m physically in the UK. My address on my profile is in the UK and has been for over 24 hours now. I’ve attempted several updates but they all come back saying nothing to update. Anything else to try?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

R

Rhonny

Prodigy III

Try rebooting your router, leaving it off for five minutes. Force close the Sonos app too. Sometimes a broadband provider might issue a WAN IP that isn’t UK registered. I would often have my devices/sites thinking I was in Germany because of this. So a reboot will ensure you get a new WAN IP address that hopefully will ensure your Sonos system can show all UK services.
It might not be this, but worth a try.

K

KentBobAuthor

Contributor I

Try rebooting your router, leaving it off for five minutes. Force close the Sonos app too. Sometimes a broadband provider might issue a WAN IP that isn’t UK registered. I would often have my devices/sites thinking I was in Germany because of this. So a reboot will ensure you get a new WAN IP address that hopefully will ensure your Sonos system can show all UK services.
It might not be this, but worth a try.

Tried yesterday, router was off for an hour (for other reasons than just trying to get a new ip), still missing the service.

L

lsp198989

Lyricist I

I am having exactly the same issue. How do we resolve this issue? I’d hate to return the item because i can’t listen to BBC radio on it.

C

craigski

Local Superstar

Use this link to check your location is correct based on your public IP address:

https://www.maxmind.com/en/locate-my-ip-address

Do you have iPhone? Can you listen using BBC Sounds App using your ISP WiFi?

I often use BBC Sounds App on phone and AirPlay to Sonos.

L

lsp198989

Lyricist I

I have a UK public IP, and i do not have an iPhone.

C

craigski

Local Superstar

Double check your profile:

https://support.sonos.com/en-us/article/missing-music-services-when-adding-to-sonos?language=en_US

L

lsp198989

Lyricist I

All fine. UK address. But it wasn’t set when i installed the app. I have since reinstalled the app after clearing cache etc, but it has made no difference.

C

craigski

Local Superstar

When you go to add services, do you see other UK services, eg KISS or Virgin Radio UK?

L

lsp198989

Lyricist I

no other UK services are shown.

C

craigski

Local Superstar

OK, that suggests your Sonos profile has not updated your country, as you mentioned your country was not set when you first installed Sonos App.