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Steve251
Chromatic Producer I
June 13, 2023
Answered

Missing Albums in Sonos app

So, I am fairly new to Sonos and I bought an Era 300. Love the sound but hate the app.

 

Following advice from thts forum I was told that the only way to get my albums into the Sonos app from Amazon Unlimited Music was to add them to my library in Amazon MU. I think it was either add to favourities or my library or my music but it was click on the big plus sign.

 

Did that no problem and sure enough they appeared in my Sonos app

Now this is a pretty rubbish way to do it

 

Anyway all was find until yesterday wh en about 40 albums disappeared leaving me with just 5

I mean WTH?

 

Anyone have any idea why this has  happened and how to recitify it?

i had planned to order my second Era 300 but I just dont feel confident with the app and I want to play spatial music.

 

Ta in advance

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GuitarSuperstarAnswer
Lead Maestro
June 13, 2023

Check out this discussion:

 

"Receive with simplicity everything that happens to you." - Rashi
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4 replies

GuitarSuperstarAnswer
Lead Maestro
June 13, 2023

Check out this discussion:

 

"Receive with simplicity everything that happens to you." - Rashi
Steve251Author
Chromatic Producer I
June 13, 2023

Thank you. Appreciated. That is the problem with buying new tech. You open up a can of worms that takes over your life trying to fix the issues that it presents.

 

Because I predominantly want to play Spatial Music I belive that this can only be done through the Sonos S2 app and not from the AMU app.

GuitarSuperstar
Lead Maestro
June 13, 2023

Thank you. Appreciated. That is the problem with buying new tech. You open up a can of worms that takes over your life trying to fix the issues that it presents.

 

Because I predominantly want to play Spatial Music I belive that this can only be done through the Sonos S2 app and not from the AMU app.

Yes, music in Dolby Atmos from Amazon Music Unlimited can only be played to Sonos directly from the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi
Corry P
Corry P
Sonos Staff
July 3, 2023

Hi @Steve251 

We now consider this issue to be resolved. If you still experience this issue, I recommend you get in touch with our technical support team for assistance.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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