missing album art on apple music

Hard for us in the public to tell. ‘Real hot’ is a judgement, and we in the public still don’t have access to the hard data in a diagnostic, to tell if the Amp’s electronics are impacted, but it certainly seems unlikely to affect images, and not just shut down the Amp completely. 

What is strange to me is thar the other services are working fine, they show the art, but the apple music

It certainly suggests difficulty with the speakers communicating with the Apple servers. Hard to tell why, though, without that hard data that isn’t available to us. 

Those things are actually even funnier. Say i have two black boxes for the album cover on both rooms on pc controller. Then i start pushing buttons for the rooms, one, two, one, two, one, two and magically after 3-5 pushes like that the album art is there in both rooms.

Pushing buttons for rooms? Please describe what that means.

It might be helpful if you described your Sonos setup. What sonos devices? Describe your network configuration and how sonos is connecting. How are you playing Apple Music? Within sonos or via Airplay? The more info you can include, the better the help you might receive here.

But you really should try another diagnostic and call to support to get to the bottom of your problem.

Edit: I just wanted to also mention, my internet is not the greatest here. Apple Music album art appears very slowly if I’m currently playing lossless from Apple Music. If I’m trying to browse the Apple Music service in Sonos while also playing, many times the connection just gives up and displays “no items available”. None of the other services I have on Sonos does this.

Just change rooms on pc controller, this it it, see what is playing in one or another

The setup is simple, i have two old amps, zp100 and connect amp and two pairs of passive speakers. All amps are wired, no wifi.

I think everyone here was assuming you were running an S2 Sonos system. You have an old S1 system. That changes things a bit. The Apple Music integration on S1 is terrible. I don’t expect that it will ever improve or be fixed. Although, it does work. So, there’s that.

I don’t have an issue with Apple Music album art not appearing using an S1 controller on android or iOS devices. But I don’t have a windows desktop S1 controller to test with. I still think your best option is getting help from sonos support.

Well, it was not terrible at all until couple of days ago

“Terrible” was a little harsh. But compared to Apple Music service in the S2 controller, it is lacking. Apple Music service in the S2 controller is more like the current Apple Music app on iOS.