Skip to main content
Gil Belgium
Contributor I
July 20, 2023
Answered

Mise à jour impossible sur Mac Os (Sonos S2)

  • July 20, 2023
  • 9 replies
  • 164 views

Impossible de mettre le lecteur à jour malgré les étapes proposées de réinstallation dans le dossier appli...

 
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Gil Belgium

solution finally found: I unplugged one of the sound systems which seemed to be blocking the update, did the update and plugged everything back in.... And everything is ok…

solution finalement trouvée: j'ai débranché un des sonos qui semblait bloquer la mise à jour, fait la mise à jour et rebranché tout.... Et tout est ok... 

 

9 replies

Airgetlam
Airgetlam
July 20, 2023

Which drive? 
 

If it is the app itself you’re trying to update, just delete the file completely, go back to www.Sonos.com, and download and install a fresh copy. Just make sure to choose ‘connect to existing system’. There are other threads about that particular issue, including a flag to authorize the updater app, which should also happen when you reinstall.

If I’ve misunderstood your issue, please post a little more information. 

Bruce
Gil BelgiumAuthor
Contributor I
July 20, 2023

Thanks Bruce, but that’s what I did and the problem don’t change…

Airgetlam
Airgetlam
July 20, 2023

So, you haven’t provided any information about what drive you’re talking about, or what specific issue you’re running in to.

Are you having trouble updating the app? Or are you having trouble pointing your local library to your local drive? Or something else?

Please, provide more details.

Bruce
    Airgetlam
    Airgetlam
    July 20, 2023

    If it’s the first, read this thread:

     

    Bruce
      Gil BelgiumAuthor
      Contributor I
      July 21, 2023

      I followed the procedures recommended by Sonos to uninstall and reinstall in the Apps folder but without success (+ checked authorization in apps management). iMac OS Ventura 13.4.1 / Sonos S2

      :( ...

       
       
      Airgetlam
      Airgetlam
      July 21, 2023

      Then perhaps your next recourse is to call Sonos Support directly to discuss it.

      When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

       

      Bruce
      Gil BelgiumAuthorAnswer
      Contributor I
      July 25, 2023

      solution finally found: I unplugged one of the sound systems which seemed to be blocking the update, did the update and plugged everything back in.... And everything is ok…

      solution finalement trouvée: j'ai débranché un des sonos qui semblait bloquer la mise à jour, fait la mise à jour et rebranché tout.... Et tout est ok... 

       
        amitc
        Lyricist III
        August 2, 2023

        From another post and can confirm following worked for me rather than uninstalling/reinstalling:

         

        I had the same issue for some time in MacOs. Yesterday I found that you need to authorise the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.

          Charles Brioix
          Lyricist I
          September 28, 2023

          Hi
           

          I have the same issue : unable to update the mac OS app and i tried all previous recommendations :

          • i reinitialized the app
          • I unplugged my different sonos products
          • i authorized the auto update on the App Management

          Still not working...Another ideas ?

          Thanks for your help

          Terms & ConditionsAccessibility statement