Message to Sonos Management
Dear All of Management,
It is now several weeks since you launched new apps on Android, IOS, MacOS and probably Windows too.
Since then a lot of old functionality has gone, the only functionality remaining is streaming. By this you have frustrated a lot of previously happy users. Me one of them.
Why did you do that?
In the IT-Business it is normal to launch new (replacement) software after development, after fully testing, with usually the functionality of the old software mostly remaining.
You chose not to. Why?
You chose to only reinstall Music Services but not the local library function.
Why? Are your customers who have great pleasure in their music library’s not important enough?
From a marketing point of view this is all very strange of you. If someone asks me now wil you advise Sonos, I will have great hesitation. By letting me and others down for several weeks, with no advanced warning at all, well it makes the company unreliable. Your corporate reputation is now damaged. Client satisfaction can’t be high anymore. Why why why.
The worst is: I am not at all assured that you will bring back the music library function back, nor will I trust that it will function perfect at once. I did have serious problems installing this function some years ago at startup. Sonos and Apple products did not seem to understand each other very well.
For me personally and perhaps this is also the fact for others who are dependent on their music libraries: I do not like streaming services. They are less complete than my own library and it is difficult to find albums (one cannot browse) in those services.
I am a pensioner and collecting music from when I was 12. And have been digitalising it for a 15 years now. My collection is therefore very large. You would very much please me if you get the local music library function back as soon as possible.
Even better: why don’t you relaunch the old apps? They were working perfectly.
And when your new apps have similar functionality or better, then you may launch them. Then it would be an improvement. You launched to soon!
Please do your utmost.
Best regards, Robbert Moolhuijsen, Amsterdam - Holland.