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koppah
Avid Contributor I
July 7, 2020
Question

Major Spotify regressions in S2

I typed this out and it got lost, so you’re getting a shortened version.

Spotify often starts playing a random playlist when I tell ask the speaker to ‘Play Spotify’ via Google Assistant. For instance, my Arc had been grouped with the rest of my house and was playing the ‘Discover Weekly’ playlist. I then watched some TV, then asked it to play Spotify again. It started playing the ‘Sublime’ playlist, which I haven’t listened to in MONTHS.

Additionally, it usually takes two voice invocations to get Spotify playing when it’s been idle for a while. The first one gets a positive response from the Assistant, but neither the Sonos nor Spotify apps think that the speaker is playing. I have to say it again to get it going.

Please, please, please fix this, the current behaviour is INFURIATING. I miss the S1 behaviour where it would simply resume playing whatever the most recent device was. As an example, it used to be great that I’d be listening to Spotify on my phone, then get home and just ask Sonos to play Spotify and it would pick up playing whatever I had on my phone.

Diagnostic ID: 668320432

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20 replies

koppahAuthor
Avid Contributor I
June 15, 2020

Spotify seems to need two ‘OK Google, Play Spotify’ commands to actually start playing music.

513619977

    gregoryaldridge
    Lyricist III
    July 13, 2020

    I have the exact same issue with Spotifiy needing 2 voice commands before it plays despite a positive response from Alexa.

    Diagnostic - 1576990088

    koppahAuthor
    Avid Contributor I
    July 13, 2020

    Another Spotify issue is that when trying to use Spotify Connect from within the Spotify app, it takes two attempts to connect, and usually requires that you resume playing to get it to actually play after it connects.

    Annazel S
    Annazel S
    Retired Sonos Staff
    July 19, 2020

    Hi @koppah and @gregoryaldridge.

    Thanks for reaching out and for the detailed post.

    When issues like this spring up,  the more information we can gather will help us resolve the problem.

    The best thing to start with is to make sure your Sonos device(s) is fully configured for Google Assistant and Spotify.

    • So first off, do any other playback commands work from Google Assistant on Sonos?
    • If you ask your Sonos voice-enabled device to play an internet radio station, does that play?
    • If you go into the Sonos app, are you able to play Spotify on Sonos (not using the Google Assistant)?
    • On that note, if you open your Spotify app, are you able to play directly to your Sonos device?

     

    For Spotify Connect / Direct Control issues, we need to verify the following details:

    • Update both apps - check for updates before testing playback again
    • The device should use the same network as Sonos.
    • What speaker you’re attempting to connect to?

     

    Please take a new diagnostic after the issue was replicated and reply with the confirmation number.

    I'd be glad to review your system further and it will also help in identifying what's causing the issue.

     

    Let me know how it goes and if you have any other questions or run into any issues, please do not hesitate to reach out.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    koppahAuthor
    Avid Contributor I
    July 20, 2020

    Hi @Annazel S , thanks for following up.

    I’ve already followed these troubleshooting steps before:

    1. All playback commands work on Google Assistant
    2. I can play Internet Radio fine if I use TuneIn
    3. I can play Spotify directly from the Sonos app
    4. I can play Spotify from the Spotify app, but it often takes 2 attempts to get it to connect and actually play
    5. Both Spotify and Sonos are fully updated
    6. Devices are on the same network
    7. Speaker doesn’t matter, this repros across all speakers

    The diagnostic that I submitted originally is immediately after a repro. If it doesn’t show what you need, could you please provide a clear set of repro steps that you want me to try?

    Annazel S
    Annazel S
    Retired Sonos Staff
    July 22, 2020

    Hi @koppah.

    Thanks for the response and for the additional details you provided.

    To reproduce the issue, please try to shut down and restart the Spotify App, then attempt to connect to the same speaker again.

    You can also try to re-authorize the Spotify account to Sonos by removing and re-adding it back.

    Then, please submit a new diagnostic report, and reply with the confirmation number.

     

    Let me know how it goes and if you have any other questions or run into any issues, please do not hesitate to reach out.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    koppahAuthor
    Avid Contributor I
    July 23, 2020

    Amusingly, I tried to repro now and it worked first time. Will try again later today

    koppahAuthor
    Avid Contributor I
    July 23, 2020

    1739686098
    Repro of trying to start Spotify with Google Assistant on Bathroom speaker. First time, it correctly tried to start the playlist that I’d been listening to downstairs, but no music actually played. Second attempt started a playlist that I don’t think that I’ve ever played. I just said ‘Play Spotify’

    gregoryaldridge
    Lyricist III
    July 24, 2020

    Hi

     

    i have done all those steps. Voice services are working. I just used Alexa to play a song. It confirmed by voice return ‘playing X by X from Spotify’ and then nothing happens. 
     

    this diagnostic is from the moment after that failure 

    805855718

     

    thanks

     

     

    Annazel S
    Annazel S
    Retired Sonos Staff
    July 25, 2020

    Hi @gregoryaldridge.

    Thanks for the response and for the updates.

    Kindly try to ask Alexa for the time and for the weather and please note how it will respond.

    This article provides steps to resolve issues with Alexa not following commands, not responding at all, or responding with an error.

     

    I would also like to recommend the following steps based on the order it is provided:

    • Log out of all  Amazon-related apps such as Amazon Prime, Amazon Shopping, Amazon Alexa, etc.
    • Open the Amazon Alexa app and disable the Sonos Skill.
    • De-register any Sonos product on the Alexa App.
    • Open the Sonos App.
    • Remove the Alexa Voice service.
    • Force close Sonos app.
    • Force close the Alexa App.
    • Reopen the Sonos App. Add Alexa as voice service.
    • Open Alexa app Add Sonos as skill
    • Register Sonos speaker
    • Add music service.
    • Test to check if it works. (Please specify the room name of the target speaker for the playback.)

     

    If you have any other questions or concerns, don’t hesitate to reach out.

    Help others find useful content by clicking the like button and selecting the best answer to your question
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