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Blackhawk22
Contributor I
March 29, 2023
Answered

Major issues with ios 15.2 app

Sonos iOS app 15.2 is unusable. It will not connect to music services or system updates. I have a spare Android device and downloaded v15.2. No issues. Can connect fine on same network. Updated my system that way. Sonos support had me reset network and Sonos devices. It’s the app. The app is flawed. If you’re experiencing similar issues please provide feedback to Sonos. This has to be fixed asap. 

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    Blackhawk22Answer
    Contributor I
    March 30, 2023

    I have an update for anyone who might be having similar issues. I reset all network settings on my iPhone. And just like that, my Sonos app is back online with full access to music services. I’ve had various Sonos speakers for over a decade and never encountered this issue. Previous network issues were local. Anyway, after days of troubleshooting, couple of Sonos support chats, reset network settings did the trick. Cheers. Happy listening. 

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    BBH
    Avid Contributor I
    April 16, 2023

    My iPhone at 15.2.1 appears to work just fine. My MacOS crashes every time I try the update….and does not appear to “see” the installed 14.16 version.

    Ken_Griffiths
    Ken_Griffiths
    April 16, 2023

    My iPhone at 15.2.1 appears to work just fine. My MacOS crashes every time I try the update….and does not appear to “see” the installed 14.16 version.

    Remove/uninstall the current App and reinstall it from the Sonos downloads page here:

    https://support.sonos.com/en-us/downloads

    On launching the newly installed App, if prompted, connect it back to the ‘existing’ system and perhaps see if that works for you.

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