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pomm4tous
Avid Contributor I
October 12, 2019
Question

macOS Catalina + Sonos

I've read a number of posts on this forum regarding Sonos no longer recognizing Apple Music (formerly iTunes) playlists. I've tried the suggested fixes, but still cannot see my music library or playlists from within the Sonos apps.

Has Sonos made any official statement regarding the apparent incompatibility of macOS Catalina with Sonos? Just wondering whether Sonos has officially acknowledged the problem and has committed to fix it, or whether we are "on our own" regarding a fix.

Thanks
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    23 replies

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    Airgetlam
    Airgetlam
    December 14, 2019

    I don’t happen to use Apple Music playlists, but I do use iTunes/Music to rip my CDs. Sonos still plays all my tracks. 

    Bruce
    d0bbies
    Lyricist I
    December 18, 2019

    My Macbook updated to Catalina automaticaly around six weeks ago. Since then I have not been able to attach any music folder to Sonos since. I repeatedly get a message stating: “This compuer “?????” refused to allow Sonos to connect to it”. I’ve scoured this forum high and low for a solution and also contacted the Sonos help team. They returned my question with this:

    “Hey,
    Thank you for contacting Sonos Customer Care.
    My name is Angel and I’ll will be assisting you today. Subsequent to the release of Mac OS 10.15 Catalina and the Music application replacing iTunes, customers are no longer able to index new and updated podcasts within the Music library feature on Sonos.  Mac OS 10.15 Catalina replaced iTunes with three separate Apps, Music, Podcasts & TV.
    One side effect of this, is that podcasts are no longer available within the Music App and are now in their own "Podcasts" app. This means that any new episodes or new podcast subscriptions will no longer show under the music library within Sonos”.

    What I deduced from this reply was that Catalina is incompatable with Sonos.

    From this I decided to reinstall Mojave on a newly created volume that I could boot into to see what happened.

    Then by booting into Mojave I installed Sonos and connected a new music library connected without a hitch. I’ve therefore decided to continue to use Mojave as my main OS and transfer all my apps over.

    I’ve had numerous problems with Catalina and won’t be moving back until they’ve sorted it.

     

    Hope this helps

      el rubio
      el rubio
      December 29, 2019

      it is a wise decision to stay with Mojave for the time being; however macOS users will have to deal with the fact that Apple is moving towards streaming services rather than people buying and downloading music on their local devices

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