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Contributor I
Oct 10, 2024 11:33 PM UTC

Mac Sequoia Sonos App Cannot Connect to System

I’m running a 7YO Playbar with two Play surrounds and a subwoofer. Everything has worked fine until recently. I can control my system through the app on my phone, but I recently installed OSX 15 (Sequoia) on two of my Macs and now can no longer connect to my system from either Mac. I just downloaded and installed the most recent Sonos app and that didn’t change anything. The app is giving me a message saying my Mac firewall settings need to be adjusted, but I’ve tried both firewall on with Sonos inbound connections allowed, and firewall completely disabled, and neither has worked. 

My wife’s Mac is still running OS X 14.7 and I can connect through that Mac and desktop app without any problems, it’s just the ones that have been updated to OS X 15.

Any suggestions on anything else I can try? As I said, I can use my phone, but I like using the desktop app when I’m sitting at my computer.

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23 replies

Lyricist I
Oct 15, 2024 1:29 PM UTC

I have no answers but wanted to add that I am also getting the “your computer’s firewall setting has changed” message when trying to access my One SL and Beam using the desktop app. I recently installed OSX 15 (Sequoia) as well. All was working fine for months (years) before the update. My firewall is off and always has been off.

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Lyricist I
Oct 15, 2024 1:36 PM UTC

Got mine working again by going to System Settings > Privacy & Security > Local Network and toggled Sonos off and then back on. Restarted the Sonos desktop app and now it connects. Weird.

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Contributor I
Oct 15, 2024 10:51 PM UTC

@Surfdog_2003 - I was just as frustrated and saw your advice on toggling Sonos off and then back on and this solved my problem too.

 

I had tried all of the other “fixes” to no avail.

 

thank you.

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Xyzzy
Lyricist III
Oct 16, 2024 2:04 AM UTC

I’ve got this issue now too.  Toggling Sonos under Local Network did not solve my problem.  Neither did any of the other “fixes.”  My laptop’s firewall is not active now, nor was it before.   I have multiple Sonos installations.  It worked fine at one yesterday.  Today I am in a different location and I get the errors described here.  This all used to work from my laptop just fine <sigh>.  It works fine from my phone, in both locations.

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Airgetlam
Oct 16, 2024 2:49 AM UTC

Any chance you have a mesh network? It sounds like a device that your controller is running on is on a different subnet than your speakers, now.

Even if not, have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce
Xyzzy
Lyricist III
Oct 16, 2024 3:09 AM UTC

No mesh network here.  In fact many of the speakers are on a wired network.  I guess I’ll give support a try when I have some time. 

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Contributor I
Nov 16, 2024 9:41 AM UTC

I’ve also got the same issue since updating to MacOS 15. I’m moving constantly as a student between my student room and my parents home and each time sonos S1 app is saying there is an error with the firewall. Which wasn’t an issue at all before updating MacOS and isn’t an issue at all on my iPhone.

I already tried the to add the app to the firewall settings (I’m using Little Snitch and allowed all communication), which isn’t even turned on and added SonosS1 Controller to App Management. 

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Lyricist I
Dec 9, 2024 5:25 AM UTC

I am running Mac Sequoi 15.1.1 and cant connect to Sonos. It says there is a firewall problem, but I have changed the Firewall to allow Sonos, restarted etc about 10 times, same message comes up, allow Firewall Access. I have also re-installed Sonos to try that, same message. I have no other security on the macs. And the sonos works on my iphone, but not either of my laptops.

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Airgetlam
Dec 9, 2024 5:11 PM UTC

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce
Lyricist I
Dec 9, 2024 7:32 PM UTC

Yes thanks and I have done all that. First had a chat with a bot that was a timewaster, then did the diagnostic thing and called the help line which had an actual person. But the conversation was really just a sponge, with no actual help. It seems the helpline and support staff is more about appearances.

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